Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda M. Peters

Matthews,NC

Summary

Attentive Customer Service Specialist who will excel at meeting and exceeding customer needs as well as company goals and expectations. Experienced and motivated in a fast-paced environment working independently and as part of a team.

To secure a position that will allow me to use my customer service skills to ensure customers are happy, satisfied and will continue to return.

Hardworking , passionate and dependable with strong organizational skills .

Overview

45
45
years of professional experience

Work History

Independent Contractor, Customer Care Specialist

LiveOps, Inc.
09.2013 - Current
  • Assisting customer with problems, concerns and inquires in a friendly and patient manner.
  • Optimized customer experience by delivering superior services to maintain positive relationships.
  • Manage customer inquiries effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Address customer needs, concerns and complaints empathetically and professionally.
  • Placing orders, checking status, inventory and cancellations
  • Keeping current with all marketing promos and sales.
  • Effectively troubleshooting and resolving customers issues.
  • Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved customer inquiries and complaints quickly.

Import Specialist

BDP International, Inc
01.1993 - 01.1995
  • Handled all logistics of imported freight into the United States
  • Worked with US Customs and Other government agencies regarding compliance regulations for the smooth importation of cargo
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Coordinated delivery with Ocean, Air, Rail and Trucking carriers
  • Executed and processed paperwork timing the arrivals and departures of freight from port of arrival to customer's door
  • Customer Relations building
  • Managed relationships with customs brokers, resulting in expedited clearance of shipments.
  • Implemented best practices for import procedures, reducing errors and improving overall process efficiency.
  • Streamlined import processes by implementing effective tracking and documentation systems.

Bakery Department Manager

TooJay's Restaurant, Bakery And Deli
06.1983 - 08.1989
  • Set up and showcased all baked goods in a appealing and tantalizing manner to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Prepared Catering trays for Bakery and Deli orders

Operations Manager

GK Scott & Co Inc.
04.1985 - 08.1987
  • Maintained strong relationships with clients, fostering trust and loyalty through consistent communication and support.
  • Facilitated smooth communication between brokers and other departments within the firm for seamless collaboration on projects or issues requiring cross-functional expertise.
  • Managed sensitive client information securely, maintaining confidentiality at all times.
  • Prepared monthly performance reports for brokers, enabling them to make strategic adjustments as needed.
  • Streamlined administrative tasks to increase efficiency within the stockbroker team.
  • Processed trade orders accurately and efficiently, ensuring smooth transactions for clients.
  • Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.

Food and Beverage Server for Resturant and Banquet

Various
06.1980 - 01.2000
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Adhered to health and safety standards while handling food and beverages.
  • Greeted guests warmly to foster welcoming environment.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Studies - Marketing

College of DuPage

High School Diploma -

Deerfield Beach High School
05.1983

Skills

  • Strong Customer Service and Excellent time management skills, Dedicated and Hard working,Detail oriented, Efficient, Adaptable, Well Organized, Multi-tasker, Fast learner and Highly Energetic

Timeline

Independent Contractor, Customer Care Specialist

LiveOps, Inc.
09.2013 - Current

Import Specialist

BDP International, Inc
01.1993 - 01.1995

Operations Manager

GK Scott & Co Inc.
04.1985 - 08.1987

Bakery Department Manager

TooJay's Restaurant, Bakery And Deli
06.1983 - 08.1989

Food and Beverage Server for Resturant and Banquet

Various
06.1980 - 01.2000

High School Diploma -

Deerfield Beach High School

Studies - Marketing

College of DuPage

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Linda M. Peters