Linda Yan
Charlotte
Summary
Dynamic office manager at Yankon Industries Inc. with expertise in ERP systems and a strong focus on customer service. Achieved over 30% cost savings by optimizing shipping processes and enhancing operational efficiency. Proficient in strategic business planning and inventory control, driving successful outcomes across multiple departments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Yankon Industries Inc.
Mooresville
07.2024 - Current
- Office administration: the position involves various administrative duties such as bill payments, submitting and managing expense reports, and maintaining accurate financial records. Ensure that all office expenses are tracked and processed in a timely manner.
- Handle OA system: The individual will be responsible for using the internal OA system/ ERP system. This involves entering, updating, and managing data relevant to office operations, ensuring all records are up-to-date and accurately processed.
- Expense Reports: Assist in completion and submission of monthly Expense report for office running.
- Set up business account with UPS Worldship system and work with ups IT support to mateines UPS shipping system update & remain correctly
- Work with UPS preferred account sales department to sign carrier agreement with incentives negotiated shipping rate that insure at least 30% shipping rate lower than public rate.
- Lowe's Loop: Responsible for packaging & shipping Lowe's Loop requested demo products
- Lowe's Displays: Managing Lowe's Loop and Lowe's Displays, maintaining and updating displays, ensuring they are well-stocked, and coordinating any necessary changes or upgrades in line with company standards.
- Purchase & ship samples and warranty items: Manage the procurement and shipping of samples, coordinating with vendors and internal departments to ensure timely delivery and proper documentation. A record of shipments was documented with name of person requesting the shipment, item number, image of product, tracking number, cost of item.
- Office Supply Management: Manage inventory and procurement of office supplies, ensuring that the office is always fully stocked and operating efficiently.
- Lowe's customer service: Providing after-sales support to Lowe's customers, including those related to Craftsman and other products. This involves resolving customer inquiries, proce3ssing returns or exchanges, and communication with customers.
- Supporting different departments, special events and organizing office running.
Bank Works Program
Goodwill Industrial South Piedmont
Charlotte
01.2024 - 03.2024
- Orchestrated comprehensive training programs for aspiring bank tellers, enhancing workforce readiness and facilitating successful placements through the BankWorks initiative at Goodwill Industries of the Southern Piedmont.
Quality Control
HF Foods Group
01.2022 - 12.2023
- Conducted thorough inspections and quality assessments of food products and packaging, ensuring compliance with safety regulations and company standards at HF Foods Group.
Operations Admin/ Parts assistant /customs clearance
HC Forklift America Corp.
Charlotte
01.2020 - 09.2021
- Prepare customs clearance docs and keep contact with the logistics LLC and the global sailing shipping companies those work with.
- Coordinated with these logistics or shipping companies to manage shipment seizures, inquiries, inquiries, bill of lading or arrival notice, or freight invoice, etc.
- Help clients optimize packing, labeling, and shipping systems such as UPS or other trans company.
- Coordinated between the headquartered company and my supervisor to get more technology support and spare parts in compliance with customs requirements, helping customers quickly receive warranty parts.
- Record maintained and managed many system such as shippng log, WMS, ERP and other systems related to our forklift units spec and quotation.
- Resolved or escalated business problems to keep operations moving smoothly.
- Assisted with merchandising retail product displays to increase sales.
- Maintained inventory and followed-up on in-stock and out-of-stock items to expedite orders and verify availability.
- Worked with suppliers to expedite deliveries, resolve shortages and manage other routine or complex issues.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Education
Bachelor of Arts - Education major
Chongqing Normal University
Chongqing, ChinaAssociate of Arts - English major
Chongqing University
Chongqing, ChinaAccounting & Quickbook -
CPCC
CharlotteBanking certificate -
Goodwill Opportunity University
No Degree - Accountant Qualification Certificate
Chongqing Revene China
Skills
- Accounting qualification and banking certificate
- SAP and ERP systems
- WMS and transportation management
- Bookkeeping and QuickBooks
- Business operations and logistics
- Computer proficiency
- Customer service excellence
- Strategic business planning
- Executive team management
- Inventory control and order fulfillment
- Office and operational management
- Organizational skills and purchasing
Professional Summary - Skills
- Accounting Qualification
- SAP, EPR & WMS system
- Banking certificate
- Bookkeeping/ Quick book
- Business operations
- Customer service
- UPS Worldship
- Inventory management
- Logistics
- Microsoft Excel
- Microsoft Outlook
- Office management
- Operational management
- Order entry
- Order fulfillment
- Bill of lading
- Transportation management systems
Certification
- banking certifacate
- Quickbook
- Accountant Qualification Certificficate
Timeline
Office Manager
Yankon Industries Inc.
07.2024 - Current
Bank Works Program
Goodwill Industrial South Piedmont
01.2024 - 03.2024
Quality Control
HF Foods Group
01.2022 - 12.2023
Operations Admin/ Parts assistant /customs clearance
HC Forklift America Corp.
01.2020 - 09.2021
No Degree - Accountant Qualification Certificate
Chongqing Revene China
Bachelor of Arts - Education major
Chongqing Normal University
Associate of Arts - English major
Chongqing University
Accounting & Quickbook -
CPCC
Banking certificate -
Goodwill Opportunity University