Linda Warburton
Raleigh,NC
Summary
Experienced professional looking for an environment where the team is just as important as the individual.
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Practice Manager
Banfield Pet Hospital
Raleigh, NC
10.2010 - 05.2022
- Worked my way up from a Client Service Coordinator to Veterinary Assistant, Lead Veterinary Technician, Office Manager, then to Practice Manager.
- Managed and trained all new hires in company policy, proper client data protection, safety, and equipment use.
- Oversaw the opening of a brand new hospital and grew it from the ground up.
- Decreased then maintained Doctor turnover to 0% for 5 years.
- Maintained consistent inventory ordering and performed quarterly hospital wide inventory drug and equipment counts.
- Strategically scheduled team of up to 35 members so that the hospital has coverage 7 days a week and skill levels each day are consistent.
- Manage and resolve all client complaints.
- Ensure patient safety at all times.
- Oversaw daily operations, ensuring efficient workflow and high-quality veterinary care.
- Led team in implementing best practices for client communication and service delivery.
- Developed training programs to enhance staff skills and improve patient outcomes.
- Streamlined scheduling processes, increasing overall clinic efficiency and productivity.
- Managed financial targets, optimizing budgeting and resource allocation strategies.
- Cultivated relationships with clients, enhancing loyalty and satisfaction through personalized service.
- Analyzed performance metrics to identify areas for operational improvement and growth.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Evaluated and selected candidates during hiring process to uphold practice's mission and values.
Veterinary Assistant/Customer Service Representative
Homestead Veterinary Hospital
Cary, NC
05.2022 - 05.2024
- Managed patient records using veterinary software to maintain accuracy and compliance.
- Assisted veterinarians during examinations and surgeries, ensuring optimal animal care.
- Provided compassionate assistance to pet owners, addressing concerns and questions effectively.
- Trained new staff in clinic protocols, enhancing team efficiency and service quality.
- Developed client education materials on pet health, fostering informed decision-making among pet owners.
- Coordinated scheduling for appointments and surgeries, maximizing clinic operational flow.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Bartender
Longbranch
08.1998 - 08.2004
- Master proper mixing of alcoholic drinks.
- Manage a cash only area with accuracy.
- Diffuse tense situations.
- Full understanding of NC alcohol handling and laws.
- Maintain cleanliness and follow health and safety standards.
Owner
A Cut Above, Private Stylist
03.2003 - 10.2010
- Small business owner operating out of a full service salon.
- Maintained trust with clients through listening to what they needed and following through.
- Oversaw all funds and inventory.
- Yearly continuing education to maintain credibility and skill in an extremely competitive industry.
Data Entry Specialist
North Carolina Department of Justice, Collections Department
02.1997 - 07.2000
- Assisted with setting up classes/seminars for State Colleges and Universities to teach proper payment steps.
- Maintained accurate records of agencies in default of loans.
- Entered all correspondence to and from agencies in collections.
Education
High School Diploma -
Delaware Valley High School
Rizzeri Institute
Marlton, NJSkills
- Essential experience in facilities management, quality control, and strategic planning
- Over 10 years of experience in management, and excel at hiring the right people and building productive teams
- Attention to detail
- Amazing people skills and the ability to read others
- Action oriented with a drive for results
- Inventory management
- Verbal and written communication
- Relationship building
Certification
- OSHA Training - Yearly
- Inclusion, Equality, and Diversity training
- Harassment Prevention
- Information Technology Safety
- Extensive Conflict Management training
Continuing Education
- Yearly training
- OSHA
- Inclusion, Equality, and Diversity
- Preventing Harassment
- Information Technology Safety
- Extensive Conflict Management training
Timeline
Veterinary Assistant/Customer Service Representative
Homestead Veterinary Hospital
05.2022 - 05.2024
Practice Manager
Banfield Pet Hospital
10.2010 - 05.2022
Owner
A Cut Above, Private Stylist
03.2003 - 10.2010
Bartender
Longbranch
08.1998 - 08.2004
Data Entry Specialist
North Carolina Department of Justice, Collections Department
02.1997 - 07.2000
Rizzeri Institute
High School Diploma -
Delaware Valley High School