Linda Quinney

• Assisted customers with software inquiries and troubleshooting issues. Educated clients on product features and benefits during support calls. Managed customer accounts and processed service requests efficiently. Documented customer interactions in the company database for reference.

Supported Healthquest System for Admitting, Medical Records and Patient Accounting modules. Installed all upgrades to modules, tested changes and made appropriate JCL revisions. Wrote COBOL code for in- house programs and maintained all changes to programs as requested by users. On-call for issues with batch cycles and any issues reported through help desk. Provided technical support and training to staff on new software applications and tools.

Responsible for Healthquest system and modules , Patient Registration, Medical Records and Patient Accounting. Handled all system upgrades including testing and training users. Installed companion modules such as Grouper upgrades yearly in November. Wrote COBOL in-house programs requested by users for enhancement to Healthquest system. Responsible for testing environment and test cycles to ready code to move to production. On- call for nightly batch cycles to fix issues reported by operations. Implemented software updates and patches to enhance system performance and security. Assisted in troubleshooting technical issues to minimize downtime for end-users.

Contract position to monitor and handle any and all issues with nightly batch cycles as reported by operations. Document all cycle issues and report to Programming staff on daily basis. Make coding changes to correct cycle issues. Worked on Cobol code to modify in-house programs.