Summary
Overview
Work History
Education
Skills
Timeline
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Linda Palmer

Asheboro

Summary

Proven leader with extensive experience at K&L Western Store, adept in team leadership and customer relationship management. Excelled in maximizing sales through innovative strategies and enhancing customer satisfaction. Demonstrated adaptability and problem-solving skills, significantly improving operational efficiency. Skilled in both staff development and inventory control, ensuring optimal performance and service excellence. Customer-focused professional with successful 27-year career in the western retail & equine sector.

Overview

27
27
years of professional experience

Work History

Manager

K&L Western Store
03.1997 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Barn Manager

K&L Western
03.1997 - Current
  • Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
  • Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
  • Monitored overall health and well-being of 12-30 horses & donkeys at any given time, paying attention to signs of concern.
  • Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
  • Assisted in seaman collection and personally inseminated mares for the on farm reproduction program

Education

Associate of Arts - Sound Engineering

GTCC
High Point, NC
05.2002

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Brand Management
  • Customer Service
  • Positive Attitude
  • Attention to Detail
  • Reliability
  • Adaptability
  • Idea Development and Brainstorming

Timeline

Manager

K&L Western Store
03.1997 - Current

Barn Manager

K&L Western
03.1997 - Current

Associate of Arts - Sound Engineering

GTCC

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Linda Palmer