Linda Cherry
Sherrills Ford
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial
Mooresville
11.2024 - Current
- Trained and developed team members to improve customer service skills.
- Oversaw loan processing to enhance operational efficiency and accuracy.
- Implemented marketing strategies to promote financial products and services.
- Evaluated branch performance and identified areas for improvement.
- Built relationships with customers to strengthen community engagement efforts.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Assisted other branches when needed during peak periods or special projects.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Coordinated preparation of external audit materials and external financial reporting.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
Assistant Manager
OneMain Financial Group
Waynesville
07.2004 - 11.2024
- Assisted in managing daily operations and customer service at OneMain Financial Group.
- Facilitated training sessions for new employees on company policies and procedures.
- Collaborated with team members to enhance client engagement strategies and processes.
- Oversaw compliance with regulatory requirements in financial transactions and documentation.
- Supported branch initiatives to improve customer satisfaction through feedback collection.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Customer Service Representative
OneMain Financial Group
Waynesville
06.1999 - 07.2004
- Assisted customers with inquiries regarding financial services and products.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed applications for loans and credit accounts accurately and efficiently.
- Educated clients on account features and benefits to enhance their understanding.
- Handled administrative tasks to support daily operations of the customer service department.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Surpassed sales goals through implementation of successful marketing strategies.
- Contacted customers about potential service upgrades, new services and account changes.
- Balanced cash drawers, applied payments, solicit and upsold loans as well as exceeded expectations in credit insurance sales.
Skills
- Loan processing
- Branch operations
- Compliance management
- Staff development
Certification
- Life Insurance license
- Notary
- NMLS (expired)
Accomplishments
- Consecutive Employee of the month awards.
- Branch of the month award.
- Maintained Consecutive bonus earning streaks
References
References available upon request.
Timeline
Branch Manager
OneMain Financial
11.2024 - Current
Assistant Manager
OneMain Financial Group
07.2004 - 11.2024
Customer Service Representative
OneMain Financial Group
06.1999 - 07.2004