Summary
Overview
Work History
Education
Skills
Timeline
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Lilly Hamlett

Mebane

Summary

Dynamic and detail-oriented state-licensed cosmetologist with a proven track record at Bella Trio Salon and Spa. Expert in client consultations and hair styling techniques, consistently enhancing customer satisfaction through personalized services. Highly motivated self-starter known for building strong client relationships and maintaining a welcoming environment.

Overview

7
7
years of professional experience

Work History

Hairstylist

Bella Trio Salon and Spa
10.2021 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.

Front Desk Receptionist

Bella Trio Salon and Spa
10.2021 - 2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Ranch Hand

Kaitlyn Blythe
09.2018 - 06.2019
  • Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
  • Herded livestock using horses or ranch ATVs.
  • Maintained equipment and ranch structures.
  • Repaired equipment and animal living spaces.
  • Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
  • Moved livestock by herding animals to different ranch locations to avoid pasture damage.
  • Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
  • Cared for about Number animals by feeding, watering, vaccinating and assisting with birthing.
  • Assisted laborers by loading and unloading heavy machinery and equipment.
  • Reported any property damage or concerns to supervisors and completed requested services to resolve.
  • Worked with ranch hands to clean stables and riding areas.
  • Maintained safety when using equipment and tools by following established precautions.

Education

High School Diploma - None

Orange Highschool
Hillsborough, NC
06.2023

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Detail-orientated
  • Customer consultation
  • Advanced communication skills
  • Highly motivated self-starter
  • State licensed cosmetologist
  • Social skills

Timeline

Hairstylist

Bella Trio Salon and Spa
10.2021 - Current

Front Desk Receptionist

Bella Trio Salon and Spa
10.2021 - 2024

Ranch Hand

Kaitlyn Blythe
09.2018 - 06.2019

High School Diploma - None

Orange Highschool

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Lilly Hamlett