Lilie Alachraf
Swarovski
RALEIGH
6
years of professional experience
Multilingual Sales and Guest Relations Specialist experienced in luxury retail and airline customer service. Delivered exceptional service and surpassed sales goals while managing passenger inquiries and resolving issues to ensure smooth operations. Focused on collaboration and adaptability to meet changing needs in fast-paced environments.
Work History
Airline Customer Service Agent
3 Months- Coordinated flight check-in processes, ensuring compliance with airline policies and procedures.
- Assisted passengers in navigating travel itineraries, providing personalized support and guidance throughout journeys.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction with service interactions.
- Trained new team members on operational protocols, fostering a collaborative work environment and skill development.
Key Holder & Sales Leader (Part Time)
2 Years 3 Months- Led sales team to consistently achieve targets while upholding brand standards.
- Delivered luxury customer service and resolved client issues.
- Managed store opening/closing and daily operations.
- Coordinated visual merchandising and stock management to enhance store presentation and availability.
- Managed returns, cash counts, and bank deposits to ensure accurate financial transactions.
- Conducted inventory checks and managed online shipments.
Sales Associate (Part Time)
1 Year 2 Months- Delivered exceptional customer service by understanding client needs and providing tailored product recommendations.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Built relationships with customers to encourage repeat business.
Guest Relations Specialist (Full time)
1 Year- Managed guest payments and inquiries, ensuring professional and efficient service.
- Resolved customer concerns efficiently.
- Created a welcoming environment for clients and staff in the workplace.
Sales Associate (Full time)
3 Years 2 Months- Increased sales through tailored product recommendations.
- Executed transactions with accuracy and speed.
- Managed opening and closing procedures to ensure store readiness.
Education
Bachelor of Science - Business Administration, Marketing
Associate in Arts
Skills
Safety Compliance
Passenger Assistance
Reservation Management
Sales & Customer Engagement
Customer service
Customer relations
Conflict Resolution
Customer relationship management
Airline regulations
Travel compliance
Ticketing operations
Customer support
Timeline
Airline Customer Service Agent
Lufthansa Airlines
05.2026 - CurrentRead More
Sales Associate (Part Time)
Coach
03.2025 - 05.2026Read More
Key Holder & Sales Leader (Part Time)
Swarovski
05.2024 - CurrentRead More
Guest Relations Specialist (Full time)
Mercedes-Benz
03.2024 - 03.2025Read More
Sales Associate (Full time)
Michael Kors
10.2020 - 12.2023Read More
Wake Technical Community College
Associate in Arts
Read More
East Carolina University – College of Business
Bachelor of Science from Business Administration, Marketing
Read More