Lillimar OFarrill Rivera
Charlotte
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Produce and OPD
Walmart
Charlotte
09.2021 - 06.2025
- Provided excellent service and attention to customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Costumer Service
Office Depot
Charlotte
05.2021 - 09.2021
- Provided friendly and courteous customer service.
- Developed processes for improving customer service operations.
- Provided customer service assistance when required.
- Developed processes for improving customer service efficiency.
- Followed company policies regarding customer service standards.
- Answered incoming calls and provided customer service.
- Attended to customer service issues.
- Provided customer service in a timely manner.
- Provided excellent customer service during transactions.
- Identified and resolved customer service issues.
- Provided friendly customer service to all shoppers.
- Assisted servers in providing outstanding customer service.
Education
Massage Therapy Professionals - Health Administration
Institute of Bank And Commercial
Carolina, PR 01.2012 - 01.2013
Bachelor of Business Administration - Business Administration
University of Eastern
Carolina, PR 01.2011 - 08.2012
Skills
- Active listening
- Dependable and responsible
- Excellent communication
- Organization
- Problem-solving
- Analytical and critical thinking
- Flexible and adaptable
- Task prioritization
- Attention to detail
- Team collaboration
- Customer engagement
- Effective communication
- Service optimization
Languages
Spanish
Full Professional
English
Limited
Timeline
Produce and OPD
Walmart
09.2021 - 06.2025
Costumer Service
Office Depot
05.2021 - 09.2021
Massage Therapy Professionals - Health Administration
Institute of Bank And Commercial
01.2012 - 01.2013
Bachelor of Business Administration - Business Administration
University of Eastern
01.2011 - 08.2012
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