Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillie Sorrels

Asheville

Summary

Personable and dedicated receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers competencies in customer services, organizational skills, and communication.

Overview

17
17
years of professional experience

Work History

Daycare Assistant

First Baptist Church
  • Contributed to child development by implementing age-appropriate activities and learning experiences.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.

Volunteer Front Desk Receptionist

First Baptist Church
11.2023 - Current
  • Enhanced guest satisfaction by providing welcoming and professional front desk services.
  • Provided program information and local directions to walk-in guests through effective communication skills.
  • Managed phone calls, directing inquiries to appropriate personnel for resolution.
  • Increased guest experiences by maintaining a welcoming and organized reception area.
  • Kept accurate, timely daycare attendance records for daily pick-ups and drop-offs.

Greeter, Usher, Concessions

Regal Biltmore Grande
04.2016 - 11.2023


  • Assisted customers with inquiries and directed them to their correct theaters.
  • Maintained a clean and organized entrance area, creating a positive first impression for guests.
  • Provided customer satisfaction by displaying friendly and efficient service upon entry.
  • Completed routine cleanings of theaters after each movie showing.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Prepared food such as popcorn, hot dogs, ice cream dishes, and fountain sodas, in a fast-paced environment

Sales Associate

Mr. Knickerbocker
08.2007 - 05.2011
  • Actively engaged with potential customers and highlighted new products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted customers with returns, refunds, and exchanges of store goods.

Education

Degree of Completion -

Clemson University
Clemson, SC
2011

Associate in General Education -

Asheville Buncombe Technical Community College
Asheville, NC
2009

High School Diploma -

North Buncombe High School
Asheville
06.2007

Skills

  • Punctual and Reliable
  • Active Listening
  • Organizational Skills
  • Attention to Detail
  • Strong Communication
  • Clerical Duties
  • Childcare Knowledge
  • Sales and Customer Service

Timeline

Volunteer Front Desk Receptionist

First Baptist Church
11.2023 - Current

Greeter, Usher, Concessions

Regal Biltmore Grande
04.2016 - 11.2023

Sales Associate

Mr. Knickerbocker
08.2007 - 05.2011

Daycare Assistant

First Baptist Church

Degree of Completion -

Clemson University

Associate in General Education -

Asheville Buncombe Technical Community College

High School Diploma -

North Buncombe High School

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Lillie Sorrels