Lillianna Trinh
Raleigh
Summary
Contract and Procurement Analyst with expertise in IT vendor management and data analysis. Demonstrated ability to coordinate cross-functional teams, track performance metrics, and ensure compliance with contract lifecycle processes. Strong analytical skills and attention to detail enable effective management of multiple priorities in dynamic environments. Background includes IT research, operations management, and data-driven reporting, with experience in sustainability and regulated processes.
Overview
6
6
years of professional experience
Work History
Operations & Compliance Manager (Contract-Focused)
South Line Brewing Company
Raleigh
01.2024 - 10.2025
- Supported vendor and supplier relationships, including service agreements, pricing reviews, and performance tracking.
- Tracked contract-related spend, service usage, and operational consumption to support forecasting and cost control.
- Coordinated invoice reviews, resolved discrepancies, and supported PO-level corrections in collaboration with ownership and vendors.
- Maintained organized contract and vendor records to ensure audit readiness and operational continuity.
- Led process improvements to standardize vendor communications, reporting cadence, and documentation workflows.
- Supported leadership with monthly operational reporting and performance insights.
Data Analyst / Research Assistant (IT & Data-Driven Contracts)
National Research Council of Italy (CNR-IIA)
Rome
06.2023 - 07.2023
- Supported large-scale, technology-driven research initiatives focused on data governance and digital modeling.
- Conducted data validation and normalization to ensure accuracy of datasets for formal reporting.
- Optimized SQL queries, enhancing data processing efficiency and improving reporting timelines.
- Collaborated with cross-functional teams and external stakeholders for Digital Twins for Green Shipping initiative.
- Contributed to structured reporting for CNR 2024 Green Shipping Report, promoting transparency and analysis.
Assistant Sales Manager (Process & Vendor Support)
Oakdale Greenhouse, LLC
Charlotte
04.2022 - 07.2022
- Coordinated supplier efforts, quality controls, and operational workflows across multiple vendors.
- Oversaw 20+ regulated health and quality processes, ensuring compliance and consistency.
- Conducted research on sustainable pest management services and suppliers to enhance offerings.
- Resolved customer and vendor issues promptly to ensure service continuity.
Business Owner & Contract Coordinator
The Clean Tee Company
Raleigh
08.2019 - 06.2022
- Founded mission-driven apparel company with nonprofit donation agreements, enhancing community impact.
- Negotiated vendor terms and managed supplier relationships for streamlined production processes.
- Tracked fulfillment services to ensure timely delivery and customer satisfaction.
- Maintained accurate financial records, auditing sales and ensuring profit allocation consistency.
- Developed standardized documentation to foster transparency and accountability among vendors, sponsors, and partners.
Education
Bachelor of Science - Environmental Science & Political Science
University of North Carolina at Charlotte
Charlotte, NC05.2024
Skills
- IT and indirect procurement support
- Contract lifecycle management
- Vendor performance reporting
- Software usage tracking
- RFx and bid coordination
- Contract documentation control
- Invoice and PO discrepancy resolution
- Market research and bidder development
- Stakeholder communications
- Process improvement management
- Compliance readiness
- ServiceNow expertise
- Microsoft Office proficiency
- Google Workspace applications
- SQL database management
- Data normalization techniques
- Usage analysis
- Reporting dashboards creation
- Contract consumption analysis
- Burn-down tracking metrics
- Vendor scorecard evaluation
- RFx documentation management
- Contract review coordination skills
- Invoice reconciliation processes
- Documentation management strategies
- SOP development practices
- Cross-functional workflow tracking
Locations
- Raleigh, NC
- Cary, NC
Technical Skills
ServiceNow (Procurement & Contracts - working knowledge), Microsoft Excel (advanced formulas, pivot tables), Microsoft Word, PowerPoint, Google Workspace, SQL (query optimization, data validation), data normalization, usage trending, reporting dashboards, Contract consumption reporting, burn-down tracking, vendor scorecards, RFx documentation, contract review coordination, Invoice reconciliation, documentation management, SOP development, cross-functional workflow tracking
Additional Qualifications
- Strong written and verbal communication across technical and non-technical stakeholders
- Exceptional attention to detail with high-volume documentation
- Ability to manage multiple priorities under tight deadlines
- Familiarity with IT procurement, vendor management, and contract review workflows
- ITIL Foundations - Foundational knowledge; certification in progress
Timeline
Operations & Compliance Manager (Contract-Focused)
South Line Brewing Company
01.2024 - 10.2025
Data Analyst / Research Assistant (IT & Data-Driven Contracts)
National Research Council of Italy (CNR-IIA)
06.2023 - 07.2023
Assistant Sales Manager (Process & Vendor Support)
Oakdale Greenhouse, LLC
04.2022 - 07.2022
Business Owner & Contract Coordinator
The Clean Tee Company
08.2019 - 06.2022
Bachelor of Science - Environmental Science & Political Science
University of North Carolina at Charlotte