Lillian Henriksen
Salisbury
Summary
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parishable Associate
FoodLion
Cleveland, NC
12.2024 - Current
- Maintained a clean and organized freezer section, ensuring that all products were properly stocked and rotated to maintain freshness
- Provided exceptional customer service by assisting customers with their frozen dairy product selections and answering any questions they had
- Assisted in receiving and inspecting deliveries of frozen dairy products, checking for quality and accuracy
- Collaborated with team members to ensure smooth daily operations, including restocking shelves, cleaning work areas, and assisting other departments as needed
- Informed management about low stock levels or expired products for timely reordering or removal from shelves
Concessions Worker
CITY OF KANNAPOLIS
Kannapolis, NC
05.2024 - 09.2025
- Prepared and served a variety of food and beverage items to customers in a fast-paced concession environment
- Maintained cleanliness and organization of concession stands, ensuring compliance with health and safety regulations
- Handled cash transactions accurately and efficiently, providing excellent customer service at all times
- Assisted with inventory management, including restocking supplies and monitoring stock levels
- Collaborated with team members to ensure smooth operation during busy periods, effectively managing high volumes of orders
- Provided knowledgeable recommendations on menu items to enhance customer experience
- Operated concession equipment such as popcorn machines, hot dog rollers, soda fountains, etc
- Managed food preparation processes according to established guidelines for quality and consistency
- Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
- Trained new employees on concession stand procedures, ensuring they were equipped with necessary knowledge for success
Sandwhich Artist
07.2023 - 01.2024
- Prepared and assembled sandwiches, wraps, and salads according to customer specifications
- Maintained a clean and organized work area, following food safety guidelines at all times
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Operated cash register accurately for order processing and handled cash transactions efficiently
- Managed inventory levels of ingredients and supplies to ensure availability during peak hours
- Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
- Followed recipes and portion control guidelines to consistently deliver high-quality products
Sandwich Artist
Subway Pilot Travel Center
Kannapolis, NC
01.2022 - 09.2022
- Prepared and assembled sandwiches, wraps, and salads according to customer specifications
- Maintained a clean and organized work area, following food safety guidelines at all times
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Operated cash register accurately for order processing and handled cash transactions efficiently
- Managed inventory levels of ingredients and supplies to ensure availability during peak hours
- Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
- Followed recipes and portion control guidelines to consistently deliver high-quality products
Education
Bachelor's degree - Psychology & English
Catawba College
05.2026
Associate's degree - Art
Rowan-Cabarrus Community College
Salisbury, NC05.2023
High school diploma - None
Rowan County Early College
Salisbury, NC05.2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Cash handling
- Decision-making
- Courteous and professional
- Issue resolution
- Inventory management
Certification
CITI Certified
PFA Certified
Timeline
Parishable Associate
FoodLion
12.2024 - Current
Concessions Worker
CITY OF KANNAPOLIS
05.2024 - 09.2025
Sandwhich Artist
07.2023 - 01.2024
Sandwich Artist
Subway Pilot Travel Center
01.2022 - 09.2022
Associate's degree - Art
Rowan-Cabarrus Community College
Bachelor's degree - Psychology & English
Catawba College
High school diploma - None
Rowan County Early College