Lillian Elliott
Greensboro
Summary
Dynamic Healthcare Administration Leader and U.S. Navy Veteran with over 15 years of experience in healthcare operations, revenue cycle management, strategic planning, and process improvement. Adept at leading cross-functional teams, optimizing workflows, and driving high-impact change management initiatives to enhance organizational performance and patient outcomes. Demonstrates expertise in project management, stakeholder engagement, risk management, and financial oversight to support data-driven decision-making in complex healthcare environments. A results-oriented professional committed to continuous improvement, strategic execution, and client relationship management to drive operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Claims Adjudicator
United Healthcare Group
09.2015 - Current
- Spearheads process optimization initiatives, enhancing claims adjudication efficiency, reducing denial rates, and streamlining workflow automation through Epic, EDI, and advanced analytics tools
- Leads cross-functional teams to execute strategic projects that improve operational performance, enhance compliance, and mitigate financial risks in claims administration
- Oversees risk management strategies, leveraging fraud detection systems and regulatory compliance frameworks to ensure adherence to industry standards
- Develops and implement performance metrics, tracking key operational KPIs and providing strategic recommendations to leadership for continuous improvement
- Facilitates stakeholder engagement by collaborating with internal teams, providers, and external partners to resolve complex claims issues and optimize reimbursement strategies
Logistics Operations & Project Manager
United States Naval Reserves
06.2009 - 06.2016
- Managed resource allocation and budgeting for logistics operations, optimizing supply chain processes and ensuring mission-critical efficiency
- Led interdepartmental collaboration to drive process improvements, enhance operational workflows, and streamline financial tracking initiatives
- Developed training programs to strengthen team capabilities, ensuring professional development and adherence to regulatory protocols
Healthcare Administration Coordinator
Cone Health System
04.2013 - 09.2015
- Oversaw healthcare operations, improving patient scheduling systems, resource utilization, and staff coordination to enhance service delivery
- Managed process improvement initiatives, reducing inefficiencies in administrative workflows and strengthening compliance measures
- Led change management efforts, implementing new strategies to optimize clinical support functions and cross-departmental communication
Clinical Operations Specialist
Adler Podiatry and Woundcare
03.2010 - 05.2013
- Led front- and back-office operations, ensuring seamless patient intake, clinical support, and administrative coordination
- Implemented process improvements, optimizing inventory management and patient care delivery strategies
- Provided strategic recommendations to enhance operational efficiencies and improve client relationship management
Culinary Operations Manager
United States Navy
06.2005 - 06.2009
- Spearheads process optimization initiatives, enhancing claims adjudication efficiency, reducing denial rates, and streamlining workflow automation through Epic, EDI, and advanced analytics tools
- Leads cross-functional teams to execute strategic projects that improve operational performance, enhance compliance, and mitigate financial risks in claims administration
- Oversees risk management strategies, leveraging fraud detection systems and regulatory compliance frameworks to ensure adherence to industry standards
- Develops and implement performance metrics, tracking key operational KPIs and providing strategic recommendations to leadership for continuous improvement
- Facilitates stakeholder engagement by collaborating with internal teams, providers, and external partners to resolve complex claims issues and optimize reimbursement strategies
Education
Master of Health Administration - Healthcare Management
Capella University
01.2023
Bachelor of Science - Healthcare Administration
South University
01.2017
Skills
- Healthcare Operations & Strategy
- Project Management & Change Management
- Strategic Planning & Process Optimization
- Revenue Cycle & Claims Administration
- Risk Management & Compliance
- Stakeholder Engagement & Cross-functional Collaboration
- Performance Metrics & Business Analysis
- Financial Oversight & Budgeting
- Client Relationship Management & Market Research
- Team Leadership & Professional Development
Certification
- Epic Systems Training – Revenue Cycle & Claims Management
- HIPAA Compliance & Risk Management Certification
- Project Management Fundamentals
Timeline
Senior Claims Adjudicator
United Healthcare Group
09.2015 - Current
Healthcare Administration Coordinator
Cone Health System
04.2013 - 09.2015
Clinical Operations Specialist
Adler Podiatry and Woundcare
03.2010 - 05.2013
Logistics Operations & Project Manager
United States Naval Reserves
06.2009 - 06.2016
Culinary Operations Manager
United States Navy
06.2005 - 06.2009
Master of Health Administration - Healthcare Management
Capella University
Bachelor of Science - Healthcare Administration
South University
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