Lilian Moreno
Charlotte
Summary
Dedicated flight attendant with a strong work ethic and exceptional customer service skills. Known for attention to detail and ensuring passenger safety and comfort on every flight.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Flight Attendant
Avianca Airlines
Bogota Colombia
03.1978 - 12.2017
- Delivered exceptional customer service to ensure passenger satisfaction and comfort during flights.
- Conducted safety demonstrations and ensured compliance with aviation regulations throughout the flight.
- Assisted in managing in-flight operations, including meal service and cabin cleanliness standards.
- Collaborated with crew members to resolve passenger issues promptly and effectively, enhancing overall experience.
- Trained new flight attendants on procedures, safety protocols, and customer service best practices.
- Led emergency response drills, ensuring preparedness for any in-flight incidents or emergencies.
- Developed strategies to enhance team communication and collaboration, fostering a positive work environment among staff.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
Professional Flight Attendend - Customer Service
Avianca Airlines
Bogota Colombia01-2017
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
Accomplishments
Succ
- Successfully calmed passengers during a turbulent storm in 2000 while en route to Spain.
- Assumed additional crew duties when fellow flight attendants were inundated, which offered valuable hands-on training in various roles.
- Guided newly hired flight attendants in customer service and safety protocols, enhancing overall service quality by 95%.
Certification
- Flight Attenend, Avianca - 20 years
Languages
Spanish
Full Professional
Timeline
Flight Attendant
Avianca Airlines
03.1978 - 12.2017
Professional Flight Attendend - Customer Service
Avianca Airlines