Lilian Huffman
Trinity
Summary
Reliable professional with experience producing food made to order. Leader in swift and accurate customer service and satisfaction. Team-oriented and organized contributor to fast-paced, public-facing work environment.
Skilled Concessions Worker with customer service background in the food and beverage industry. Experience includes managing concession stands, handling cash transactions, maintaining inventory levels, and complying with health and safety regulations. Strengths include strong interpersonal skills, ability to handle high-pressure situations efficiently, and proactive problem-solving ability. Previous roles showcase impact made through maintaining high standards of cleanliness and organization while ensuring a positive guest experience.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Concessions Worker
Archdale Parks and Recreation
Archdale
03.2025 - Current
- Operated food preparation equipment to maintain efficiency and safety standards.
- Monitored inventory levels to ensure timely replenishment of supplies and products.
- Assisted in training new staff on food handling and customer service procedures.
- Engaged with customers to promote menu items and enhance their experience.
- Maintained cleanliness of concession areas to meet health and safety regulations.
- Processed customer transactions accurately to minimize errors and improve service speed.
- Prepared beverages and snacks according to standard recipes for quality assurance.
- Collaborated with team members to streamline concession operations during peak times.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Conducted regular checks on equipment to ensure proper functionality and safety.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Stocked concession stands with supplies and food items.
- Operated cash registers to process payments from customers.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
Daycare Counselor
Archdale Parks and Recreation Daycare Center
Archdale
02.2025 - Current
- Supervised children during indoor and outdoor activities to ensure safety and engagement.
- Facilitated daily routines and transitions to promote a structured environment.
- Implemented age-appropriate learning activities to encourage cognitive development.
- Assisted in managing behavioral challenges through positive reinforcement techniques.
- Communicated effectively with parents regarding children's behavior and development.
- Organized and led creative art projects to foster self-expression and creativity.
- Collaborated with colleagues to create inclusive programs for diverse groups of children.
- Maintained accurate records of children's attendance and incidents for compliance purposes.
- Conducted safety drills and ensured emergency procedures were followed.
- Observed and reported any health concerns to ensure children's well-being.
- Provided emotional support to children during times of distress or conflict.
- Collaborated with other counselors in developing team building exercises for groups of children.
Education
Wheatmore High School
Trinity, NCSkills
- Customer service
- Team collaboration
- Inventory management
- Conflict resolution
- Activity supervision
- Safety procedures
- Sanitizing
- Surface cleaning
- Food preparation
- Professionalism and courtesy
- Reliability and punctuality
- Food safety
- Teamwork orientation
- Comfortable standing for long time periods
- Good with numbers and math
- Hospitality and accommodation
- Basic math
- Cash handling
- Customer order fulfillment
- Listening and comprehension
References
References available upon request.
Timeline
Concessions Worker
Archdale Parks and Recreation
03.2025 - Current
Daycare Counselor
Archdale Parks and Recreation Daycare Center
02.2025 - Current
Wheatmore High School