Lilia Acosta-Ramirez
Asheboro
Summary
A bilingual Customer Service Specialist with proven skills in customer relations, problem solving, relationship building, and customer communication. Committed to enhancing customer retention and satisfaction through effective support. Ready to join a collaborative team that thrives on service to others.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Benjamin James Properties
12.2022 - Current
- Answer questions from current or prospective tenants and property owners by phone, email, or in person about available properties, items in their lease, rental application status, account details, payment details, and company policies.
- Receive and follow up on maintenance requests, coordinated with the maintenance team and updating tenants on status.
- Act as a liaison between tenants, property managers, staff, and owners to ensure clear communication and timely resolution of their issues.
- Update tenant and rental records in company systems after interactions and ensure information is accurately maintained.
- Established trust and confidence with customers from their first interaction with the company.
Human Resources/Operations Specialist
Lane Furniture
07.2012 - 11.2022
- Assist with interview and hiring process for new employees.
- Built and maintained strong vendor relationships through clear and professional communication.
- Create, manage, and maintain plant and product production schedules.
- Oversaw safety coordination for plant and employees, ensured a safe work environment on a daily basis.
- Coordinated benefits enrollment with Human Resource Director, ensuring compliance with regulations and employee satisfaction.
Education
High School Diploma -
Brittany Academy
High PointNo Degree -
Randleman High School
Randleman, NCSkills
- Customer Service
- Excellent Oral & Written Communication Skills
- Bilingual
- Customer Relations
- Customer Retention
- Relationship Building
- Order Fulfillment
- Billing & Account Support
- Payment Processing
- Property Management
- Home/Apartment Rental
- Leasing
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Rent Manager Software
- Social Media
- Scheduling
- Time Management
- Critical Thinking
- Problem Solving
Languages
English
Spanish
Timeline
Customer Service Specialist
Benjamin James Properties
12.2022 - Current
Human Resources/Operations Specialist
Lane Furniture
07.2012 - 11.2022
High School Diploma -
Brittany Academy
No Degree -
Randleman High School