LIAN DAVIS

• Directed asset management for surveillance technology , overseeing vendor partnerships, product deployment, governance, and the implementation of industry-leading best practices and innovations.
• Streamlined operations through data-driven process improvements , leveraging SQL to automate workflows, enhance reporting capabilities, and significantly reduce manual effort.
• Owned the development and execution of product roadmaps , defining key milestones, tracking KPIs, and delivering enhancements that improved performance and scalability of surveillance and data products.
• Performed advanced analytics to uncover trends and insights , supporting strategic decisions in risk management, pricing, and business performance optimization.
• Led cross-functional initiatives and strategic collaborations , partnering with analysts, actuaries, underwriters, senior tech leaders, and industry experts to resolve complex challenges and drive impactful technology solutions.

• Driven multi-year top producer ; strong negotiation and communication skills used to navigate the ever changing real estate market.
• Earned top producer award in four of five years with 75% year-over-year increase in transaction and sales volume.
• Developed strong relationships with lenders, attorneys, appraisers and inspectors to efficiently facilitate closing transactions for buyers and sellers.
• Successful marketing of home listings via print, online platforms and social media resulting in market expansion across Charlotte metro area.

• Senior member of the eCommerce Experience and Strategy Team tasked to drive analytics, create new and enhance current strategies to increase customer reach and retention.
• Synthesized complex data to assess, define and create actionable strategies around customer experience, channel capabilities and enhancements, and overall improvement in customer service.
• Project manager lead for data team , collaborating across eCommerce marketing, IT, research and data teams to create, define and execute on product rollouts, enhancements and channel strategies that led to meaningful positive change in the customer experience.
• Developed strong partnerships across eCommerce marketing, research, IT and data teams as data strategy lead, working to create a holistic view of the customer, and determine short and long-term channel strategies that lead to meaningful positive change in the customer experience.
• Created quantitative-based insights utilizing VOC, behavioral and operational data to create a holistic view of the customer and determine short and long-term channel strategies that lead to meaningful positive change in the customer experience.
• Demonstrated subject matter expertise in digital performance, KPIs, customer success, and business reporting to support short- and long-range decision-making.

Prior experience in analytics and reporting