Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Timeline
Generic

Lexie Lynch

Charlotte

Summary

Office management professional with a proven track record in data management and customer service. Skilled in policy improvement, fostering teamwork, and ensuring a positive environment for both staff and clients. Precise attention to detail is displayed through the management of various schedules and overall office managerial office tasks.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Training and Development/Office Manage

Charlotte Aquatics
Charlotte
03.2017 - Current
  • Facilitated orientation and training processes for new hires to ensure smoother onboarding.
  • Conducted ongoing training sessions for 40 staff members to ensure continued competency.
  • Preformed analysis of student progression to identify areas for staff improvement.
  • Ensures the accuracy of the database and spreadsheets as policies and procedures change.
  • Monitored customer feedback, identifying trends to improve product offerings, and the overall customer experience.

Swim Instuctor

Charlotte Aquatics
Charlotte
03.2017 - Current
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent, positive reinforcement and constructive feedback on technique.
  • Specialize in the AUsome fish program, working closely with those with special needs, including autism, Down syndrome, cerebral palsy, etc.

Chiropractic Office Management Lead

Outbound Chiropractic
Charlotte
07.2022 - 06.2023
  • Demonstrated strong personal responsibility and self-motivation in all tasks.
  • Effectively managed incoming phone calls and emails for patient appointments and needs.
  • Created and maintained provider schedules to optimize workflow.
  • Ensured the availability of required information for appointments to providers.
  • Collected billing information, and communicated balances efficiently.

Education

Bachelor of Science - Health Systems Management

University of North Carolina
Charlotte
05-2022

Skills

  • Strong organizational and time management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents

Certification

  • CPR/First-Aid Certified- Exp. April 2026
  • Effective Communication for Environmental Public Health Certification

Volunteering

  • Member, Theta Omicron chapter of Kappa Altha Theta: Charlotte, NC 2020-2022
  • Let me Run: Charlotte, NC 2018-2020
  • Catechist for Faith Formation - St. Matthews Catholic Church: Charlotte, NC 2017-2020

Timeline

Chiropractic Office Management Lead

Outbound Chiropractic
07.2022 - 06.2023

Director of Training and Development/Office Manage

Charlotte Aquatics
03.2017 - Current

Swim Instuctor

Charlotte Aquatics
03.2017 - Current

Bachelor of Science - Health Systems Management

University of North Carolina

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Lexie Lynch