Lewis CARR
Greensboro
Summary
Dynamic Store Manager with a proven track record at JCPenney, excelling in customer service and inventory management. Successfully enhanced sales through innovative merchandising and effective team training, resulting in improved customer satisfaction ratings. Adept at multitasking and leading teams to achieve performance goals while maintaining operational excellence.
Overview
13
13
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
07.2020 - Current
- Supervised daily operations to ensure compliance with safety and operational standards.
- Trained staff on product knowledge and efficient sales techniques to enhance customer service.
- Managed inventory levels, reducing stock discrepancies through effective monitoring practices.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Analyzed sales data to identify trends, improving stock management and promotional efforts.
- Developed staff schedules to maximize coverage during peak hours and maintain productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
JCPenney
07.2019 - 07.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager of Merchandise
JCPenney
05.2013 - 07.2019
- Led team to achieve sales targets through effective training and performance management.
- Analyzed sales data to identify trends, inform merchandising decisions, and improve product placement.
- Mentored junior staff in customer service best practices, fostering a collaborative work environment.
- Coordinated promotional events, enhancing store visibility and driving increased foot traffic.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of presentation.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Associate of Science - Sociology
Guildford Technical College
Jamestown, NCBachelor of Arts - Business Administration
University of Phoenix
Tempe, AZSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Store merchandising
Timeline
Store Manager
Harbor Freight Tools USA
07.2020 - Current
Store Manager
JCPenney
07.2019 - 07.2020
Assistant Manager of Merchandise
JCPenney
05.2013 - 07.2019
Associate of Science - Sociology
Guildford Technical College
Bachelor of Arts - Business Administration
University of Phoenix