LEVON WILSON
Fayetteville
Summary
Experienced and dedicated professional with a strong background in customer service, time management, and financial operations. Seeking a position as a Financial Clearance Advisor to utilize proven ability to troubleshoot problems, cultivate positive relationships, and efficiently meet organizational goals. Focused on delivering exceptional service, adept at identifying and resolving issues, ensuring smooth financial processes, and providing comprehensive support to clients. Committed to delivering results and exceeding expectations. Eager to contribute skills and expertise to drive success in the role of a Financial Clearance Advisor or any medical office setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
01.2019 - Current
- Delivered food orders promptly and accurately while ensuring excellent customer service.
- Managed multiple deliveries efficiently, optimizing routes for timely drop-offs.
- Handled cash and digital transactions securely while maintaining accurate records.
- Communicated with customers to resolve delivery issues and enhance satisfaction.
Financial Clearance Advisor (Work Study 160 Hrs.)
Cape Fear Valley Hoke Hospital
01.2024 - 05.2024
- Under the direction of the Financial Clearance Supervisor, managed insurance referral linking, verified demographic and insurance information, and educated patients on my chart troubleshooting and referral requirements
- Assisted in calculating and collecting patient financial obligations and worked closely with clinic and insurance representatives
- Verified patient demographics and insurance information to ensure accuracy in billing and claims processing.
- Maintained compliance with HIPAA and hospital policies while handling sensitive patient information.
Picker/Packer Associate
Amazon Fulfillment Center
07.2022 - 02.2024
- Inspected products for quality and compliance with company standards before packaging.
- Accurately packed and prepared customer orders for shipment, ensuring timely and correct deliveries.
- Ensured order accuracy and efficiency while meeting strict productivity goals.
- Retrieved and scanned items from warehouse shelves based on customer orders.
Front of House /Back of House Team Member
Chick-fil-A
06.2021 - 07.2022
- Prepared and assembled food orders accurately while maintaining high food safety standards.
- Collaborated with front-of-house staff to ensure efficient service and customer satisfaction.
- Provided excellent customer service by greeting guests, taking orders, and ensuring accuracy.
- Handled transactions efficiently while maintaining a friendly and professional demeanor.
- Worked closely with kitchen staff to ensure timely and accurate food preparation.
- Resolved customer concerns promptly to enhance guest satisfaction.
Shift Leader
Papa John's Pizza
06.2018 - 02.2021
- Supervised and trained team members to ensure excellent customer service and efficient operations.
- Managed shift schedules, delegated tasks, and maintained a smooth workflow.
- Handled cash register operations, processed transactions, and ensured accurate financial reporting.
- Assisted with food preparation and inventory management to meet company quality standards.
- Resolved customer concerns promptly to enhance satisfaction and maintain brand reputation.
Education
Associate's Degree - Medical Office Administration/Electronic Health Records
Fayetteville Technical Community College
Fayetteville, NC05.2024
Associate's Degree - Information Technology PC Support & Services
Fayetteville Technical Community College
Fayetteville, NC05.2024
High School Diploma -
Massey Hill Classical High School
Fayetteville, NC06.2018
Skills
- Proficient in MS Office
- Proficient in Office Equipment
- Excellent verbal communication skills
- Excellent written communication skills
- Extensive Customer Service Expertise
- Supervisory experience
- Effective Time Management
- Operational standard compliance
- Effective Listening
- Typing Speed: 60 WPM
Certification
- Google IT Support, 04/30/24
- Information Technology Basics Certificate, 05/31/24
- Information Technology/Computer Technologies Certificate, 05/31/24
- Information Technology/Microsoft Desktop Support Certificate, 05/31/24
- Medical Office Administration/Electronic Billing Specialist Certificate, 05/31/24
- Medical Office Administration/Healthcare Document Specialist Certificate, 05/31/24
- Medical Office Administration/Patient Services Representative Certificate, 05/31/24
Additional Information
Authorized to work in the US for any employer.
Languages
Spanish
Limited Working
Timeline
Financial Clearance Advisor (Work Study 160 Hrs.)
Cape Fear Valley Hoke Hospital
01.2024 - 05.2024
Picker/Packer Associate
Amazon Fulfillment Center
07.2022 - 02.2024
Front of House /Back of House Team Member
Chick-fil-A
06.2021 - 07.2022
Delivery Driver
DoorDash
01.2019 - Current
Shift Leader
Papa John's Pizza
06.2018 - 02.2021
Associate's Degree - Information Technology PC Support & Services
Fayetteville Technical Community College
High School Diploma -
Massey Hill Classical High School
Associate's Degree - Medical Office Administration/Electronic Health Records
Fayetteville Technical Community College
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