Levi Ward
Fayetteville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Electrical Tester II
Eaton
06.2024 - Current
- Work from oral and/or written instructions from supervisors and/or prints, diagrams and manufacturing information sheets.
- Prepare apparatus for test and inspections in accordance with procedures and test specifications. Move apparatus to and from test and position as required.
- Perform mechanical inspection and insulation tests as required.
- Perform electrical sequence tests, according to the specifications, diagram or schematic, as required. Check out inter-related electrical circuits between separate cells where methods and procedures have been established. Check out metering circuits. Inspect and test standard and non-standard fixed assemblies.
- Inspect cells, panels and components for appearance, omissions, damage, and electro-mechanical malfunction.
- Troubleshoot malfunctions of apparatus under test to determine causes and report findings to the supervisor, engineering, etc.
- Check all components listed on customer orders to make sure orders are complete prior to packaging and shipment.
- Work in conjunction with Engineering, Quality Control, etc., concerning test procedures, specifications and problems.
SALES EXECUTIVE
WHOLESALE PAYMENTS INC.
01.2024 - 06.2024
- Sold POS systems to local businesses.
- Managed customer needs and business requirements.
- Met with customers to provide customer service when necessary.
- Obtained business sales data through conversation in order to ascertain the potential value of the client.
- Prioritized existing and potential clients in order to maximize sales portfolio.
Sales Representative
Freedom Conex
10.2023 - 01.2024
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
ACCOUNT SALES MANAGER
RED BULL DISTRIBUTION COMPANY
05.2022 - 09.2023
- Promoted from Sales Trainee in May 2022
- Drove volume through KPI placements across all account, LF, SF, and independent universe
- Increased the current shelf average of my independent market though identifying possible vault rearrangements, upgrades, and communicating mutual future profitability
- Increased permanent space in large format accounts by driving sales and developing relationships
- Eliminated product voids whenever possible
- Dominated the market through Winning vs
- Competition
- Maximized and maintained PSA scores
- Developed and grew relationships with district managers, store managers and receivers; establish through action, execution, communication, and appearance that we are the best distribution company in North America
- Identified opportunities for new business growth within existing accounts
- Leveraged data-driven insights when making decisions about pricing strategies and promotions
- Learned all aspects of Red Bull distribution, with the final objective of becoming an Account Sales Manager (ASM)
- Performed cooler resets, delivery, and placement
- Analyzed large and small format stores for possible permanent and temporary KPI placements
- Filled in for ASMs during call outs or vacation days
- Maintained Red Bull standards whenever and wherever possible, to include but not limited to brand flow, cooler standards, correct POS and pricing
- Assisted ASMs, DSMs and the warehouse team with any additional last minute tasks
- Maintained accountability of assigned equipment and personnel.
SALES TRAINEE
RED BULL DISTRIBUTION COMPANY
12.2021 - 04.2022
INFANTRYMAN
2ND BCT, C CO. 2-508 PIR
08.2016 - 08.2021
- Remained proficient in vast array of weapon systems through live-fire exercises and familiarization
- Advised and counseled team members individually about progress and job performance
- Carried out orders from superior officers without hesitation or question
- Managed and organized personnel to ensure successful completion of tasks
- Employed basic first aid techniques on injured personnel while under fire
- Participated in a variety of training exercises to maintain proficiency in infantry tactics
- Operated armored vehicles including Humvees, MRAPs, and tanks under difficult conditions.
ALLIED TRADES SPECIALIST (WELDER/MANUAL MACHINIST)
ARMY NATIONAL GUARD
06.2012 - 07.2016
- Displayed knowledge of basic machining operations such as drilling, tapping, milling, grinding, turning
- Utilized strong communication skills to collaborate with team members to complete projects efficiently
- Accomplished skilled repair work on industrial machines using both traditional methods and computer-controlled technology
- Applied effective organizational abilities to maintain accurate records regarding maintenance activities performed on machinery.
FINISHING OPERATOR
SAVAGE ARMS
08.2013 - 12.2015
- Demonstrated expertise in welding processes such as MIG welding and TIG welding on various metals
- Employed comprehensive understanding of machine shop practices including layout work and precision measurement techniques
- Operated the black oxide line, passivation line, sandblaster, heat treat, etc
- Worked in the range where we used deductive reasoning and problem solving to repair faulty rifles and determine if there was a more detrimental issue on the production lines
- Performed regular maintenance on finishing equipment including cleaning, lubricating, and replacing parts as needed
- Maintained accurate records of production output and quality control checks
- Organized work area daily for optimal efficiency during production runs
- Utilized problem solving skills to troubleshoot equipment malfunctions quickly and efficiently
- Followed detailed instructions from supervisors regarding product specifications and tolerances
- Inspected finished products for defects or inconsistencies according to established standards.
CHEM-FILM LINE OPERATOR
WESTFIELD ELECTROPLATING CO.
09.2013 - 07.2015
- Operated the Chem-Film line as a plater/operator
- Applied Chem-Film to aluminum parts to ensure the Masking will adhere better to the parts, so that they can be anodized, copper or zinc plated, etc
- Excellent communication skills when collaborating with other members of the production team
- Ability to work well independently as well as part of a team within a fast paced environment
- Good problem solving skills when dealing with unexpected changes on the assembly line efficiently
- Highly organized with an attention to detail when it comes to meeting daily production goals
- Competent in anticipating potential problems before they arise on the production line
- Proficiency in providing clear instructions and directions to new operators regarding their duties on a line
- Proven ability to monitor and adjust production line equipment for optimal performance.
INCENTIVE SELECTOR
C&S WHOLESALE GROCERS
06.2012 - 07.2013
- Used hoists or manually lifted raw materials, finished products and packed items
- Pulled product from freezer slots and put it on pallets to be shipped out for distribution
- Stocked shelves, racks, and cases with new or transferred merchandise
- Disposed of damaged or defective items
- Used forklifts and pallet jacks to transport items to staging areas or loading docks.
GRILL WORKER
MCDONALD'S
12.2009 - 05.2012
- Working in the grill area, to include cleaning, closing down the grill for the night, usually 40 hours a week
- Sanitation was very important as was the looks and proper preparation of the food and well
- Proficient in operating a variety of kitchen equipment including grills, ovens, fryers, slicers, choppers and steamers
- Maintained cleanliness of work area throughout shift to comply with safety standards
- Consistently met high standards of quality control and food safety regulations while preparing meals
- Rotated and properly stored ingredients and food items for freshness
- Operated large-volume cooking equipment to prepare food
- Prepared meals quickly and efficiently according to customer orders with accuracy and speed
- Performed general cleaning activities in kitchen and dining areas.
Education
HIGH SCHOOL DIPLOMA -
GATEWAY REGIONAL HIGH SCHOOL
Huntington, MA06-2011
Skills
- Product Sales
- Customer Needs Assessment
- Inventory Control
- Upselling
- Sales Development
- B2B sales and customer service
- Professional Demeanor
- Merchandising understanding
- Negotiation Tactics
- Teamwork and Collaboration
Certification
- Combat Life Saver
- Driver's License
- United States Army, United States, Sergeant
Military Service
United States Army, Sergeant
Timeline
Electrical Tester II
Eaton
06.2024 - Current
SALES EXECUTIVE
WHOLESALE PAYMENTS INC.
01.2024 - 06.2024
Sales Representative
Freedom Conex
10.2023 - 01.2024
ACCOUNT SALES MANAGER
RED BULL DISTRIBUTION COMPANY
05.2022 - 09.2023
SALES TRAINEE
RED BULL DISTRIBUTION COMPANY
12.2021 - 04.2022
INFANTRYMAN
2ND BCT, C CO. 2-508 PIR
08.2016 - 08.2021
CHEM-FILM LINE OPERATOR
WESTFIELD ELECTROPLATING CO.
09.2013 - 07.2015
FINISHING OPERATOR
SAVAGE ARMS
08.2013 - 12.2015
ALLIED TRADES SPECIALIST (WELDER/MANUAL MACHINIST)
ARMY NATIONAL GUARD
06.2012 - 07.2016
INCENTIVE SELECTOR
C&S WHOLESALE GROCERS
06.2012 - 07.2013
GRILL WORKER
MCDONALD'S
12.2009 - 05.2012
- Combat Life Saver
- Driver's License
- United States Army, United States, Sergeant
HIGH SCHOOL DIPLOMA -
GATEWAY REGIONAL HIGH SCHOOL
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