Le'Toya ROBINSON
Gastonia,NC
Summary
Results-driven manager bringing 10+ years' experience supervising teams, managing operations and delivering training to associates. Looking to transition into new operational platforms
Overview
13
13
years of professional experience
Work History
Salon Manager
JCPenney
Pineville, NC
10.2020 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Achieved sales goals by upselling services to meet individual needs.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Partnered with General Manager to strategize on how best to meet or exceed all performance goals.
Educator
Aveda Institute
Birmingham, AL
05.2017 - 05.2021
- Prepared students for state board exam resulting in a 99% pass rate.
- Maintain relationships with industry professionals to assist with job placement after graduation
- Maintain adherence to all state rules and regulations while staying in compliance with national accrediting board
- Coach students to meet or exceed service and retail goals
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
Program Director
Virginia College
Birmingham, AL
01.2012 - 04.2017
- Improved success of program by making proactive adjustments to operations resulting in 95% pass rate and 85% placement
- Provided faculty development and in-service opportunities
- Maintained adherence to all state and federal requirements, resulting in perfect score during campus audit
- Made financial decisions based on annual budget
- Collaborated with various departments to uncover issues, identify applicable solutions and offer guidance.
Education
BBA - Business Administration
Cambridge College
Cambridge, MA01.2021
Associate of Science - Business Administration - HR Concentration
New England College Of Business And Finance
Boston, MA06.2018
Skills
SKILLS
- Business management
- Retail Operations
- Employee Coaching and Training
- Staff recruiting and retention
Timeline
Salon Manager
JCPenney
10.2020 - Current
Educator
Aveda Institute
05.2017 - 05.2021
Program Director
Virginia College
01.2012 - 04.2017
BBA - Business Administration
Cambridge College
Associate of Science - Business Administration - HR Concentration
New England College Of Business And Finance