Le'Toya ROBINSON
Gastonia,NC
Summary
Results-driven manager bringing 10+ years' experience supervising teams, managing operations and delivering training to associates. Looking to transition into new operational platforms
Overview
13
13
years of professional experience
Work History
Salon Manager
JCPenney
10.2020 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Achieved sales goals by upselling services to meet individual needs.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Partnered with General Manager to strategize on how best to meet or exceed all performance goals.
Educator
Aveda Institute
05.2017 - 05.2021
- Prepared students for state board exam resulting in a 99% pass rate.
- Maintain relationships with industry professionals to assist with job placement after graduation
- Maintain adherence to all state rules and regulations while staying in compliance with national accrediting board
- Coach students to meet or exceed service and retail goals
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
Program Director
Virginia College
01.2012 - 04.2017
- Improved success of program by making proactive adjustments to operations resulting in 95% pass rate and 85% placement
- Provided faculty development and in-service opportunities
- Maintained adherence to all state and federal requirements, resulting in perfect score during campus audit
- Made financial decisions based on annual budget
- Collaborated with various departments to uncover issues, identify applicable solutions and offer guidance.
Education
BBA - Business Administration
Cambridge College
Cambridge, MA01.2021
Associate of Science - Business Administration - HR Concentration
New England College Of Business And Finance
Boston, MA06.2018
Skills
SKILLS
- Business management
- Retail Operations
- Employee Coaching and Training
- Staff recruiting and retention
Timeline
Salon Manager
JCPenney
10.2020 - Current
Educator
Aveda Institute
05.2017 - 05.2021
Program Director
Virginia College
01.2012 - 04.2017
BBA - Business Administration
Cambridge College
Associate of Science - Business Administration - HR Concentration
New England College Of Business And Finance
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