Leticia Martinez

• Oversaw 39 high-volume retail locations, processing over 6 million orders annually and generating $432 million in sales.
• Achieved 91% customer satisfaction rating and 96% on-time delivery rate.
• Directed workforce planning and optimized performance across all locations.
• Developed coaching programs for frontline leaders to enhance execution effectiveness.
• Implemented targeted engagement initiatives to boost retention and morale.

Managed team operations to align with business objectives and enhance performance.

• Monitored task completion and created schedules for over 200 associates to maximize efficiency.
• Resolved customer inquiries and issues to uphold high service standards.
• Delivered training sessions weekly, including weekends, to improve associate skills.
• Provided constructive performance feedback to support associate development and growth.
• Participated in store tours with senior leaders, capturing insights and sharing with management team.
• Maintained an active presence in the store while executing area-specific responsibilities.

• Led 350+ associates and managers, surpassing $112M in annual revenue.
• Implemented talent development and performance coaching strategies.
• Oversaw labor planning and compliance with labor regulations.
• Improved team culture through inclusive leadership practices.