Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Leticia Beres

Wilmington

Summary

Detail-oriented professional with a solid background in customer service and childcare. Proven ability to create engaging, secure environments while responding effectively to inquiries, ensuring satisfaction, and enhancing operational processes.

Overview

8
8
years of professional experience

Work History

Au Pair

Au Pair in America
Plymouth
06.2022 - 06.2024
  • Supervised children's daily activities and ensured their safety and well-being.
  • Collaborated with families to create a supportive environment for cultural exchange.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Taught basic life skills such as personal hygiene, manners, politeness and respect for others.

Front Desk Receptionist

Novotel São Jose dos Campos
São Jose dos Campos
02.2021 - 05.2022
  • Assisted guests with check-in and check-out procedures seamlessly.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Processed payments and updated accounts to reflect balance changes.

Front Desk Receptionist

Mercure Hotel
São Jose dos Campos
04.2016 - 04.2020
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Education

Learning Across America

Towson University - English Language Center
Washington, DC
04-2024

Accounting Fundamentals

Schoolcraft College
Livonia, MI
04-2023

Grammar For ESL

Schoolcraft College
Livonia, MI
01-2023

High School Diploma -

Zilah Ferreira V. P. De Campos
São Jose Dos Campos - São Paulo - Brazil
12-2013

Skills

  • Child supervision
  • Customer service
  • Childcare expertise
  • Attention to detail
  • Cultural exchange
  • Team collaboration

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Au Pair

Au Pair in America
06.2022 - 06.2024

Front Desk Receptionist

Novotel São Jose dos Campos
02.2021 - 05.2022

Front Desk Receptionist

Mercure Hotel
04.2016 - 04.2020

Learning Across America

Towson University - English Language Center

Accounting Fundamentals

Schoolcraft College

Grammar For ESL

Schoolcraft College

High School Diploma -

Zilah Ferreira V. P. De Campos
Leticia Beres