Detail-oriented professional with a solid background in customer service and childcare. Proven ability to create engaging, secure environments while responding effectively to inquiries, ensuring satisfaction, and enhancing operational processes.
Overview
8
8
years of professional experience
Work History
Au Pair
Au Pair in America
Plymouth
06.2022 - 06.2024
Supervised children's daily activities and ensured their safety and well-being.
Collaborated with families to create a supportive environment for cultural exchange.
Employed positive guidance strategies to encourage children and improve behavior.
Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
Front Desk Receptionist
Novotel São Jose dos Campos
São Jose dos Campos
02.2021 - 05.2022
Assisted guests with check-in and check-out procedures seamlessly.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Processed payments and updated accounts to reflect balance changes.
Front Desk Receptionist
Mercure Hotel
São Jose dos Campos
04.2016 - 04.2020
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Preserved office security by following safety procedures and controlling access via reception desk.
Verified identity documents for new customers before opening accounts in accordance with company policies.