Letecia Campbell
Charlotte,NC
Summary
Dedicated and motivated IT professional with a strong background in IT support, law enforcement, and AML. Possessing excellent problem-solving, conflict resolution, time management, critical thinking, and resourcefulness skills. Demonstrated ability to effectively identify and resolve technician issues. Seeking to leverage technical expertise and law enforcement experience to contribute to the tech industry and AML field. Detail-oriented team player with exceptional organizational skills. Capable of managing multiple projects simultaneously with a high level of accuracy.
Overview
18
18
years of professional experience
Work History
Fraud Detection Specialist
Wells Fargo
09.2023 - 01.2024
- Used Google Analytics to conduct fraud reports
- Investigated cases of suspected fraudulent activities, including tracing monetary transactions and investigating money laundering activities
- Developed procedures for preventing, detecting, investigating, and reporting fraudulent activities
- Generated daily, weekly, monthly, and quarterly reports on fraud trends and patterns.
- Performed AML investigations and compliance reviews in conjunction with countries and regions particularly in relation to high risk customers.
- Investigate and follow-up suspicious activity sent to the AML team.
- Drafting and filing SAR.
- Performed AML due diligence checks on customers accounts using research tools and external data sources.
- Used data mining tools and statistical tools and applied them to business decisions.
- Assist team leads on various AML projects.
- Assist more than 50 incoming calls and emails from customers daily.
Fraud Detection Analyst
TD Bank
01.2022 - 01.2023
- Implemented anti-fraud measures such as identifying verification protocols and real-time alerts on high-risk transactions
- Developed various fraud prevention strategies, including creating new internal policies and procedures
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activities.
- AML liaison for AML team.
- Assisted in investigating, drafting, and filing of SAR.
- Present evidence to support risk-based decisions.
- Provided regulatory and compliance advise.
- Assisted with efforts to improve internal processes related to AML.
- Performed bi-weekly Financial Crimes Enforcement Network reviews.
- Able to prevent approximately 40% of customers errors with due diligence and attention to detail.
- Worked closely with law enforcement agencies during cybercrimeinvestigations, providing valuable insights and evidence to support legal proceedings.
- Contributed to developing business continuity plans focused on minimizing the impact of fraudulent incidents on operations while protecting sensitive customer information.
Security Specialist
Mecklenburg County Sheriff's Office
12.2005 - 11.2021
- Created a ZOOM platform to assist with resident visitation during pandemic
- Used eCourts system for resident records and reports
- Supervised inmates in a correctional environment
- Performed inmate intake procedures, including booking and fingerprinting
- Investigated incidents involving inmates, documenting findings accurately on incident reports.
- Assisted more than 150+ residents with housing and job searches per quarter.
- Participated in reducing the recidivism rate within the facility by 56%.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
Education
MBA - International Business
Strayer University
Washington, DC06.2020
Skills
- Web Development: Web development, Web engineering, Web content development, e-commerce development
- Software Tools: Web browsers, Word processor, Multimedia software, Google Sheets, Microsoft XL, Smart Sheets
- Suspicious Activity Reporting
- AML Compliance
- Transaction monitoring
- Customer Due Diligence
- Anti-Fraud Systems
- Digital Forensics
Certificatestrainingeducation
IT Support Specialist, Per Scholas, Charlotte, NC, 05/2024.
Hardware installation, Troubleshooting and problem-solving for end-users, Voice and data communication systems, Desktop and laptop hardware setup.
CompTia A+, 05/2024
Google IT Support, 05/2024.
AML 2024 [ In progress]
Certified Fraud Examiner [In progress]
MBA, Strayer University, Charlotte, NC
Timeline
Fraud Detection Specialist
Wells Fargo
09.2023 - 01.2024
Fraud Detection Analyst
TD Bank
01.2022 - 01.2023
Security Specialist
Mecklenburg County Sheriff's Office
12.2005 - 11.2021
MBA - International Business
Strayer University
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