Leslie Magnesi
Salisbury
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
City Tavern Salisbury
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with, Toast, POS system, to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server and Server Trainer
Good Stuff Restaurant
05.2017 - 05.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Hennessey's Tavern
05.2021 - 06.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Gym Receptionist
Crossfit South Bay
06.2014 - 05.2017
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
Education
Creative Writing -
El Camino College
Torrance, CAHigh School Diploma -
Redondo Union High School
Redondo Beach06.1995
Skills
- Strong work ethic
- Professional appearance
- Hospitality service expertise
- High volume dining
- Sales expertise
Timeline
Server
City Tavern Salisbury
02.2024 - Current
Server
Hennessey's Tavern
05.2021 - 06.2023
Server and Server Trainer
Good Stuff Restaurant
05.2017 - 05.2021
Gym Receptionist
Crossfit South Bay
06.2014 - 05.2017
Creative Writing -
El Camino College
High School Diploma -
Redondo Union High School
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