Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leslie Johnson

Charlotte

Summary

NYS-licensed real estate agent with a decade of customer service experience. Specializes in leasing, property management, and residential and investment properties. Demonstrated success in building tenant relationships and facilitating lease agreements, achieving high occupancy rates. Acknowledged for strong teamwork and adaptability in dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bus Operator/Driver

CNYRTA CENTRO
Syracuse
04.2023 - 06.2025
  • Provide safe, courteous, on-time transportation to the general public, and other designated groups, in a variety of mass transit vehicles.
  • Collect correct fares, and issue transfers.
  • Adhere to traffic regulations.
  • Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
  • Observed local laws and regulations governing public transportation operations throughout shifts.
  • Recorded accurate mileage logs for each shift worked in accordance with company policies.

Customer Service Representative

Robert Half-Waste Connections
Charlotte
05.2022 - 11.2022
  • Dispatch
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Confirm service
  • Verify routes
  • Create work orders
  • Scheduling service dates
  • Account liaison
  • Multi tasking and use of dual screens
  • Securing payments for service
  • Setup new start subscription accounts

Help Desk Associate / Senior Csr

Medical Answering service llc
Syracuse
06.2019 - 12.2021
  • Followed all company policies and procedures to deliver quality work.
  • Listened to and responded to customer requests, and forwarded necessary information to superiors.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.

Member Service Representative

Neighborhood Assistance Corporation of America, NACA
Charlotte
04.2017 - 10.2018
  • Documenting complaints: Input information into NACA-Lynx, identifying member and staff person, subject of complaint, description, and resolution.
  • Email Responses: Answer all emails from an assigned email follow-up list.
  • Process HBW attendance forms from the assigned local offices within a 72-hour time-frame.
  • Troubleshoot system issues and report them to executive management.
  • Maintain updated documents of frequently asked questions and appropriate responses to be utilized by all MSR's.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.

Hanger

Goodwill
Charlotte
07.2016 - 04.2017
  • Hang pre-sorted and donated clothing to be placed on sales floor, in a retail outlet, and donation processing center.
  • Place clothing from pre-sorted bin of textiles on hangers to meet established quotas.
  • Hang clothing on racks for transport to sales floor.
  • Keep similar clothing styles grouped together and use the correct color rotation system.

Cashier

Dunkin Donuts
Charlotte
08.2015 - 10.2016
  • Prepare food.
  • Take Orders.
  • Customer service calls and cash register.
  • Door dash driver
  • Grub hub driver

Customer Care Specialist

Western financial
Charlotte
11.2015 - 04.2016
  • Receive and place inbound/outbound calls.
  • Experience with payday loans and third party debt collections.
  • Case manage and maintain specific accounts.
  • Process credit card transactions.

SR Customer Service Rep

Medical Answering Service
Syracuse
07.2014 - 08.2015
  • Provide quality service while managing a high volume of calls.
  • Demonstrate the ability listen and elicit information efficiently.
  • Comprehend and resolve complex customer issues.
  • Open and maintain customer accounts and information.
  • Identify additional needs customers may have.

Education

Certified Phlebotomy Technician - Phlebotomy

Phleb express Lab Services
Syracuse, NY
07.2022

Some College (No Degree) - Liberal Arts and Sciences

Medaille College
Buffalo, NY
04-2017

High school diploma or GED - Regents Diploma

William Nottingham High School
Syracuse, NY
06-2006

Skills

  • Experience with various operating and computer systems
  • Experienced with Microsoft Office applications
  • Appointment management
  • Detail-oriented data management
  • Operational leadership
  • Administrative experience
  • Clerical and data entry experience
  • Customer engagement
  • Problem and resolution management
  • Strong verbal communication
  • Documentation review
  • Organizational skills

Certification

  • NYS commercial driver license with passenger license endorsement ( CDL B July 2023 to July 2027 )
  • New York State Licensed Real Estate Salesperson October 2024 to October 2026

Timeline

Bus Operator/Driver

CNYRTA CENTRO
04.2023 - 06.2025

Customer Service Representative

Robert Half-Waste Connections
05.2022 - 11.2022

Help Desk Associate / Senior Csr

Medical Answering service llc
06.2019 - 12.2021

Member Service Representative

Neighborhood Assistance Corporation of America, NACA
04.2017 - 10.2018

Hanger

Goodwill
07.2016 - 04.2017

Customer Care Specialist

Western financial
11.2015 - 04.2016

Cashier

Dunkin Donuts
08.2015 - 10.2016

SR Customer Service Rep

Medical Answering Service
07.2014 - 08.2015

Certified Phlebotomy Technician - Phlebotomy

Phleb express Lab Services

Some College (No Degree) - Liberal Arts and Sciences

Medaille College

High school diploma or GED - Regents Diploma

William Nottingham High School

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Leslie Johnson