Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Hernandez-Avalos

Greensboro

Summary

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment.

Dynamic leader with proven expertise in staff management and customer service honed at United Parcel Service (UPS). Excelled in enhancing team productivity and customer satisfaction through innovative problem-solving and effective conflict resolution. Skilled in inventory control, showcasing a blend of hard and soft skills critical for organizational success.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills.

Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

1
1
year of professional experience

Work History

Supervisor

United Parcel Service, UPS
11.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Sales Associate

Torrid
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Smith High School
Greensboro, NC
06-2023

Associate of Science - Nursing

Guilford Technical Community College
Jamestown, NC
12-2027

Skills

  • Goal oriented
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Conflict resolution
  • Staff management
  • Customer service
  • Training and mentoring

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor

United Parcel Service, UPS
11.2024 - Current

Sales Associate

Torrid
09.2023 - Current

High School Diploma -

Smith High School

Associate of Science - Nursing

Guilford Technical Community College
Leslie Hernandez-Avalos