Leslie Fawcett-Putman
Taylorsville
Summary
Records clerk with expertise in managing high-priority tasks and coordinating administrative functions. Proficient in various software platforms, demonstrating strong communication and problem-solving skills. Proven track record of developing efficient systems that enhance overall productivity.
Overview
10
10
years of professional experience
Work History
Administrative Assistant & Receptionist
Express Employment Professionals
Hickory
01.2022 - 01.2026
- Greeted visitors and assisted customers, providers, vendors, and colleagues.
- Demonstrated professional phone etiquette while assessing and communicating service information.
- Completed and maintained service authorization forms with accuracy.
- Coordinated meetings, including scheduling, room reservations, and catering arrangements.
- Managed incoming and outgoing mail, ensuring timely distribution.
- Uploaded invoices and data to Excel systems for efficient record-keeping.
- Documented release disclosure forms to ensure compliance.
- Oversaw petty cash funds, maintaining proper documentation for financial integrity.
In Home Health Assistant
Self Employed
Granite Falls
01.2024 - 01.2025
- Delivered personalized assistance with daily activities, promoting patient mobility and independence.
- Monitored vital signs and assessed medical equipment to manage patient health needs effectively.
- Collaborated with healthcare providers to ensure continuity of care and support patient health objectives.
- Delivered companionship and emotional support to foster patient well-being.
- Maintained safe living environments, identifying potential hazards in homes.
- Documented patient status, tracking progress and reporting changes to supervisors.
- Safely transported patients to medical appointments and treatments. to appointments and assisted with errands.
- Coordinated and scheduled patient visits with healthcare specialists. with specialists, ensuring comprehensive patient healthcare.
Senior Member Service Representative II
Ent Credit Union
Parker
01.2020 - 01.2022
- Provided exceptional member service through transactions, including opening accounts and processing inquiries.
- Educated members on products, services, and digital banking tools to increase engagement and satisfaction.
- Resolved member issues promptly through effective communication and problem-solving techniques.
- Coordinated with departments to resolve member complaints and inquiries efficiently.
- Monitored transaction accuracy and compliance with federal regulations and internal policies.
- Promoted available products and services during account management interactions to increase sales.
- Trained new staff on customer service standards, policies, and procedures to maintain quality.
- Analyzed customer feedback to identify actionable improvement opportunities for enhanced service delivery.
Lead Teller
Wells Fargo
Highlands Ranch
01.2016 - 01.2020
- Oversaw daily teller functions, ensuring regulatory compliance and effective branch operations.
- Delivered exceptional client service by accurately processing transactions per company policies.
- Resolved complex client servicing issues and provided effective solutions.
- Strengthened client relationships through distinctive service, resulting in increased satisfaction and loyalty.
- Trained branch teller staff on best practices, improving individual and team performance.
- Cross-sold bank products while assisting customers with account inquiries, contributing to achievement of sales targets.
- Managed cash flow, adhering to security protocols, and monitored daily cash levels.
- Generated results exceeding performance expectations while maintaining an energetic atmosphere.
Education
Associate of Art - Limited Scope X-Ray
Anthem College
Aurora, CO05-2014
Skills
- Customer support
- Data entry and verification
- File management
- Report generation
- Scheduling coordination
- Compliance documentation
- Office equipment operation
- Attention to detail
- Team collaboration and organization
- Conflict resolution
- Communication skills
Timeline
In Home Health Assistant
Self Employed
01.2024 - 01.2025
Administrative Assistant & Receptionist
Express Employment Professionals
01.2022 - 01.2026
Senior Member Service Representative II
Ent Credit Union
01.2020 - 01.2022
Lead Teller
Wells Fargo
01.2016 - 01.2020
Associate of Art - Limited Scope X-Ray
Anthem College