Leslie Cooper
Raleigh
Summary
Dedicated professional specializing in customer engagement and point-of-sale operations. Experienced in enhancing customer satisfaction through expert product guidance and efficient transaction processing. Ready to leverage skills in retail merchandising to drive business success.
Overview
31
31
years of professional experience
Work History
Sales Associate
Dillard's Department Store
Raleigh
06.2023 - Current
- Guided customers in product selection with tailored recommendations to enhance satisfaction.
- Facilitated product location, resolved inquiries, and provided expert product guidance to improve customer experience.
- Provided precise information on products, pricing, and services to support informed purchasing decisions.
- Operated point-of-sale systems to ensure accurate transaction processing.
- Performed cashier duties, including payment acceptance, receipt issuance, and change counting.
- Participated in store promotions and sales events to enhance customer engagement.
- Answered incoming calls to provide information on store products and services.
Sales Associate
Macy's Department Store
Durham
12.2021 - 06.2023
- Delivered exceptional customer service by greeting customers and guiding merchandise selection to enhance shopping experience.
- Guided customers in product selection, addressing questions, and offering tailored advice.
- Resolved customer inquiries to enhance satisfaction with product offerings and encourage repeat business.
- Collaborated with sales team to achieve targets and drive overall sales performance.
- Processed transactions using point-of-sale systems to uphold financial integrity and streamline customer checkout.
- Executed cashier duties, including accepting payments and issuing receipts efficiently.
Housekeeping Supervisor
Triangle Town Center
Raleigh
08.2018 - 03.2019
- Supervised daily cleaning operations to ensure high cleanliness standards across the center.
- Supervised and supported housekeeping personnel to enhance service quality and performance.
- Implemented new cleaning procedures to enhance efficiency and improve service quality.
- Managed inventory of cleaning supplies and equipment to guarantee availability for staff.
- Conducted regular inspections of all common areas to include restrooms, elevators, stairwells.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Prepared work schedules for associates to promote proper staffing levels.
- Created schedules, shift reports and prepared weekly payroll
Administrative Assistant
Celito
Raleigh
12.2015 - 12.2017
- Welcomed visitors professionally, addressing inquiries and directing them to appropriate personnel to enhance visitor experience.
- Managed phone calls and emails to facilitate timely and effective business communication, ensuring smooth operations.
- Entered data into spreadsheets utilizing Microsoft Excel and similar software.
- Coordinated special event planning by arranging catering, securing venues, and managing promotional materials, resulting in successful events.
Childcare Provider
Sharat Nagaraj/J Scott Woodcock
Raleigh
08.2004 - 12.2015
- Planned and implemented age-appropriate educational activities and playtime routines.
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Monitored children's behavior, providing tailored guidance and support to promote individual growth and development.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Assisted children in the development of social, communication and problem-solving skills.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Facilitated positive interactions among children through consistent supervision and guidance.
- Collaborated with parents to share insights on children's progress and address concerns, fostering strong partnerships.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Coordinated schedules for activities, meals, and rest times to optimize routines.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Events Planner
Rex Healthcare
Raleigh
08.1999 - 07.2003
- Developed detailed event plans and timelines to ensure successful execution.
- Organized catering services by selecting menu items, negotiating prices, and coordinating delivery to meet event schedules.
- Created floor plans, seating arrangements, and visuals tailored for each event.
- Coordinated vendor management to ensure adherence to event specifications and on-time delivery of services.
- Scheduled client meetings to discuss event details and objectives.
- Provided technical support during events, including audio-visual equipment setup and troubleshooting.
- Managed inventory of supplies and equipment to maintain optimal readiness for upcoming events.
- Reviewed vendor invoices upon receipt and processed payments to maintain budget accuracy.
Executive Secretary
Rex Healthcare
Raleigh
08.1995 - 08.1999
- Coordinated meetings and prepared agendas, leading to focused and productive leadership discussions.
- Maintained organized filing systems for confidential records and documents.
- Scheduled travel arrangements and accommodations for executives effectively.
- Managed executive calendars, prioritizing appointments to optimize engagement with key internal and external contacts.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Organized and confirmed board and team meetings, enhancing collaboration among stakeholders.
- Coordinated various office activities such as ordering supplies and arranging catering services for events.
Education
Bachelor of Arts - Business Management
College of New Rochelle/Mercy University
The Bronx, NY05-1985
Skills
- Product knowledge
- Point-of-sale operation
- Customer engagement
- Sales processing
- Financial transactions
- Retail merchandising
Timeline
Sales Associate
Dillard's Department Store
06.2023 - Current
Sales Associate
Macy's Department Store
12.2021 - 06.2023
Housekeeping Supervisor
Triangle Town Center
08.2018 - 03.2019
Administrative Assistant
Celito
12.2015 - 12.2017
Childcare Provider
Sharat Nagaraj/J Scott Woodcock
08.2004 - 12.2015
Events Planner
Rex Healthcare
08.1999 - 07.2003
Executive Secretary
Rex Healthcare
08.1995 - 08.1999
Bachelor of Arts - Business Management
College of New Rochelle/Mercy University