Leslie Carrera
HILLSBOROUGH
Summary
Experienced Merch Manager known for exceptional customer service and staff training. Skilled in maintaining optimal inventory levels and driving team performance, ready to enhance customer satisfaction and operational success.
Overview
18
18
years of professional experience
Work History
Merch Manager
Costco
Durham
10.2014 - 11.2024
- Managed team operations and ensured efficient workflow in retail environment.
- Trained staff on customer service standards and product knowledge.
- Oversaw inventory management and maintained stock levels at optimal capacity.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Assisted in resolving customer concerns and provided effective solutions.
- Conducted performance evaluations and provided feedback to team members.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Pawn Broker
National Jewelry & Pawn
Durham
01.2007 - 09.2014
- Assisted customers with pawn transactions and merchandise evaluations.
- Conducted appraisals of jewelry, electronics, and collectibles for fair pricing.
- Provided excellent customer service while addressing inquiries and concerns.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained a clean and organized workspace to enhance customer experience.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Education
High School Diploma -
Riverside High School
Durham, NC05-2005
Skills
- Inventory management
- Customer service
- Staff training
- Performance evaluation
- Conflict resolution
- Retail operations
Languages
Spanish
Professional
Timeline
Merch Manager
Costco
10.2014 - 11.2024
Pawn Broker
National Jewelry & Pawn
01.2007 - 09.2014
High School Diploma -
Riverside High School
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