LESLIE AGURS
Monroe
Summary
Experienced administrative professional with a strong background in customer service, healthcare coordination, and patient care. Recognized for effectively resolving conflicts, enhancing patient satisfaction, and maintaining attention to detail in fast-paced environments. Quick to learn and eager to gain new skills in the dental field. Completed coursework in dental radiology, nitrous oxide administration, and CPR. Ready to contribute excellent organizational and communication skills to a dynamic dental healthcare team.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
PSC 3
Novant Carmel OB/GYN
Monroe
01.2024 - Current
- Processed patient intake information and updated medical records prior to treatment.
- Delivered excellent patient experiences and direct care.
- Communicated with patients to ensure quality of care and develop care plans.
- Scheduled evaluations and procedures for patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Explained policies, procedures and services to patients.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Worked with patients to schedule tests and procedures.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked closely with patients to deliver excellent and direct individualized patient care.
NOTARY PUBLIC
Self-employed
07.2019 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Examined documents for accuracy, completion and compliance before notarizing.
- Documented transactions in notary journal to maintained permanent records.
- Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
- Verified identities of signers to ensure compliance with legal requirements.
Patient Care Coordinator
Oncology Specialists Of Charlotte
Charlotte
02.2023 - 10.2024
- Processed patient intake information and updated medical records prior to treatment.
- Delivered excellent patient experiences and direct care.
- Communicated with patients to ensure quality of care and develop care plans.
- Scheduled evaluations and procedures for patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Explained policies, procedures and services to patients.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Worked with patients to schedule tests and procedures.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Store Manager
Cissy's Indian Trail Pack N Post
Indian Trail
11.2019 - 10.2024
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Corrected operational issues with process improvements.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Coordinated social media and brand marketing to boost store's image and increase sales.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Office Administrator Coordinator
ATL&C Cleans
Charlotte
02.2018 - 10.2024
- Created plans to help employees improve by tracking progress and sending results to HR personnel.
- Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Processed financial documents, contracts, expense reports and invoices.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
BIOLOGY / Dental Hygiene
CPCC
Charlotte, NC 08.2023 - 07.2025
Dental Assistant 1 - Dental Assisting
DA Academy of NC
Charlotte, NC 06.2025 - 08.2025
Biology -
Alabama State University
MontgomeryHigh School Diploma -
Sun Valley High School
MonroeSkills
- Technologically savvy
- Process Improvement
- Problem Anticipation
- Greeting Guests
- Billings Resolution
- Scheduling Appointments
- Account Management
- Multitasking
- Front Desk Operations
- Medical Billing
- Prioritizing
- Coverage Verification
- Customer Service
- Outstanding
- Multi-Line Telephone communication skills
- Systems Organization and Efficiency
- Leadership
- Time management
- Communication skills
- Patient intake processing
Certification
- Certified Notary Public
- CPR Certified
- Dental Radiology
- Nitrous Oxide Administration & Monitoring
- HIPAA Compliance Training
- OSHA Compliance
- Infection Control Certification
Timeline
Dental Assistant 1 - Dental Assisting
DA Academy of NC
06.2025 - 08.2025
PSC 3
Novant Carmel OB/GYN
01.2024 - Current
BIOLOGY / Dental Hygiene
CPCC
08.2023 - 07.2025
Patient Care Coordinator
Oncology Specialists Of Charlotte
02.2023 - 10.2024
Store Manager
Cissy's Indian Trail Pack N Post
11.2019 - 10.2024
NOTARY PUBLIC
Self-employed
07.2019 - Current
Office Administrator Coordinator
ATL&C Cleans
02.2018 - 10.2024
Biology -
Alabama State University
High School Diploma -
Sun Valley High School