Leonardo Olmos
Asheboro
Summary
Customer-Focused Service Professional experienced in enhancing guest experiences through effective communication and attention to detail. Delivered efficient restaurant operations and training, fostering positive team collaboration and work environment. Results-Oriented Manufacturing Production Associate specializing in process optimization and quality control, enhancing production flow and minimizing downtime through teamwork and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH Staff Member
Simple Cafe and Juice Bar
Asheville
12.2024 - 04.2026
- Cultivated a welcoming atmosphere by engaging with customers throughout shifts.
- Executed opening and closing procedures according to established guidelines.
- Collaborated with kitchen staff to ensure timely food order delivery.
- Managed inventory supplies and restocked to prevent shortages.
- Ensured cleanliness of dining areas, including tables and floors.
- Monitored front-of-house inventory and placed orders as necessary.
- Provided assistance to guests with special needs, fostering an inclusive environment.
- Promoted specials and events to customers, enhancing overall engagement.
Store Associate
Lowes
Asheville
01.2022 - 12.2023
- Unloaded and stocked store to maintain inventory availability for next business day.
- Operated Zebra device to scan and track inventory accurately.
- Engaged customers to promote product sales and provide tailored solutions for their projects.
- Connected customers with suitable product options in plumbing section to enhance shopping experience.
- Locate product for customers using available resources.
- Operated powerlifts and Order Picker safely to transport materials.
- Restock aisles with toilets/waterheaters/shower-sets/pvc pipes, plumbing fittings.
Express Lane Associate
Harris Teeter
Asheville
05.2022 - 11.2023
- Shopped for customers safely and efficiently, navigating store layout to fulfill orders accurately.
- Selecting the best of the best product for all online orders and organizing the groceries neatly by food safety guidelines.
- Offering World Class Customer Service to all customers, assisting customers by finding a product or finding an associate with more experience to help the customer.
- Prepared groceries for pick-up while maintaining alertness and implementing loss-prevention measures.
- Review every order during pick-up with customers and provide any answer to questions with the order.
- Work as a team to Pick, Stage, and Unstage shopping orders of the day to ensure everyone gets what they ordered and leaves with a smile.
- Contact corporate when handling cancelled orders or when customers need a refund or need help.
- Informed customers about Expresslane updates and services, including order holds for next day pick-up and notifications on discontinued items or substitutions.
- Close the backroom, sanitize the work area, leave notes of any orders that were not picked up.
Package Handler
FedEx Ground
Asheville
06.2021 - 03.2023
- Scan or type in labels of packages for loading/unloading watching for damaged goods such as leaks, rips, or broken goods.
- Use safe techniques to carry packages onto rollers, conveyor belts, carts, and trucks.
- Work with a team of package handlers to ensure safety in the work area.
- Use team lifts when applicable and assist others with incompatible packages not fit for the conveyor belt.
- Assist others to scan and load/unload packages onto trucks/conveyor belts at the end of the night.
- Training new employees with helpful tips and tricks to get the work done in a safe manner; giving a tour of where equipment can be found, giving a detailed description of how and what departments do in the facility, and who to contact when a problem may arise such as injuries or work-related questions.
Package Handler
Gildan Distribution Center
Mebane
09.2020 - 05.2021
- Wear correct PPE while handling work duties (Harness).
- Drive Cherry Pickers/Forklift and safely navigate throughout the warehouse within a controlled speed.
- Scan packages and put a new label to proceed onto the next step of shipping and delivery.
- Load and stack packages onto pallets making sure the pallet is balanced then finish securing the pallets with wrapping plastic.
- Load up trucks in a safe manner to ensure packages do not fall during delivery.
- Work and communicate with the team to get the orders of the day done correctly and efficiently.
Crew Member
Wendys
Burlington
06.2016 - 08.2020
- Train new crewmembers for different stations handling fryers, cooking the meats properly on the grill, preparing sandwiches using the correct method.
- Preparing and serving food while attending to customers.
- Handle grill operations.
- Open up the store and prepare for the day shift such as stocking up freezers and coolers, setting up equipment to be used, coordinating with the manager to discuss the inventory of the day and reviewing products that are short on quantity.
- Closing up the restaurant by cleaning and putting up equipment used during store hours.
- Handling sanitation duties and keeping the store up to code with health regulations.
Education
Basic Law Enforcement Training Certified (BLET) -
Alamance Community College
Haw River, NC01-2020
Diploma -
Hugh M. Cummings Highschool
Burlington, NC06-2017
Skills
- Food safety practices
- Sanitation standards
- Front of house procedures
- Customer Service
- Active Listening
- Communication Skills
- Cool under Stress/Pressure
- Team Player
- Conflict resolution
- Problem Solving
- Attention to detail
- Organization
- Creativity
- Management
- Workplace etiquette
- Critical Thinking
- Peer support
Certification
- Basic Life Support (CPR and AED), American Heart Association, 09/16/19
- Serve Safe Certified, 04/21/17
Timeline
FOH Staff Member
Simple Cafe and Juice Bar
12.2024 - 04.2026
Express Lane Associate
Harris Teeter
05.2022 - 11.2023
Store Associate
Lowes
01.2022 - 12.2023
Package Handler
FedEx Ground
06.2021 - 03.2023
Package Handler
Gildan Distribution Center
09.2020 - 05.2021
Crew Member
Wendys
06.2016 - 08.2020
Basic Law Enforcement Training Certified (BLET) -
Alamance Community College
Diploma -
Hugh M. Cummings Highschool