Leon Robertson
Charlotte
Summary
Dynamic IT leader with extensive experience at Albemarle Corporation, excelling in executive support and infrastructure management. Proven track record in enhancing operational resilience and driving technology innovation. Skilled in Microsoft Active Directory and IT project management, fostering high-performing teams to achieve strategic goals and ensure compliance. Passionate about delivering exceptional user experiences. Seasoned Deployment Lead with strong background in managing and executing complex software deployments. Displays strong project management skills, technical acumen, and ability to lead cross-functional teams effectively. Known for keen problem-solving abilities and adaptability amidst changing project landscapes. Previously demonstrated impact by improving deployment efficiency and reducing system downtime in prior roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Deployment Lead
Vaco at Trimont Real Estate Advisors
Charlotte
02.2025 - 03.2025
- Managed Autopilot input device configuration and deployment, ensuring efficient setup and reducing setup time for new devices.
- Administered Entra ID and Active Directory for secure user access and compliance.
- Supported the Microsoft 365 suite by troubleshooting and configuring applications to meet end-user needs.
- Oversaw Tier 3 helpdesk operations, delivering advanced technical support for timely incident resolution.
- Deployed over 375 laptops to end users, ensuring smooth setup and consistent configuration.
- Maintained and managed a SharePoint site to streamline data tracking and reporting for upper management.
Senior IT Manager / Executive Support | Information Technology Site Manager | Site IT Global Systems and Support
Albemarle Corporation
Charlotte
07.2013 - 11.2024
- Progressively promoted over an 11-year tenure, with increasing responsibility across IT operations, executive support, infrastructure management, and project leadership.
- Spearheaded system enhancements, vendor partnerships, and cross-functional initiatives while providing white-glove support to C-suite executives.
- Directed strategic IT planning, governance, and process improvement to align technology with business goals and regulatory standards.
- Managed infrastructure, system upgrades, and deployments to improve operational resilience and cybersecurity.
- Supervised high-performing IT teams; trained and mentored staff in support operations, project execution, and system monitoring.
- Delivered executive-level support including incident resolution, mobile and desktop hardware deployments, and critical meeting facilitation (Townhalls, Board Meetings).
- Oversaw IT asset management, vendor relations, budget planning, and software/hardware lifecycles.
- Led enterprise-wide support for 600+ users, including backup system administration, SharePoint management, Active Directory, and cloud-based services.
- Orchestrated A/V and collaboration tool implementations (Crestron Flex, Microsoft Teams, Microsoft Surface Hubs) to enhance team communication.
- Administered server environments, Lotus Notes/Domino, Symantec Altiris, and improved onboarding/offboarding procedures.
Helpdesk Support Technician
Shell Chemical Company
Geismar
05.2012 - 07.2013
- Delivered multi-site IT support for Shell Chemical facilities.
- Resolved hardware/software issues to minimize downtime.
- Led a seamless migration from Windows XP to Windows 7.
- Conducted preventive maintenance for 900+ computers.
Education
Some College (No Degree) - General Studies
Lake Region College
Some College (No Degree) - Computer Information Systems
ITI Technical College
Baton Rouge, LASkills
- Microsoft Windows Server and Desktop
- Microsoft Active Directory
- Microsoft Exchange and Office 365
- ServiceNow and Bomgar support
- Microsoft Teams and Surface Hub
- Crestron Flex conference rooms
- IT project management
- Technical support and user training
- IT team development
- Process improvement and documentation
- System oversight and infrastructure management
- Executive support services
- Data integrity and system availability
- Incident management strategies
- Technology innovation initiatives
- Vendor management practices
- Hardware and software management
- IT asset management strategies
- SLA and regulatory compliance
Education And Professional Development
- ITI Technical College, Information Systems Technology, 04/01/12, 10/01/13, 30+ credits
- Lake Region College, Information Systems Technology, 04/01/04, 10/01/04, 6 Credit Hours
Websites
Core Expertise
Microsoft Windows Server, Microsoft Windows Desktop, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, ServiceNow, Bomgar Remote Support, Microsoft Teams, Microsoft Surface Hub, Crestron Flex Conference Rooms, IT Project Management, Technical & User Support/User Training, IT Team Building & Development, Process Improvement & Documentation, System and Infrastructure Oversight, Executive Support, Data Integrity & System Availability, Incident Management, Technology Innovation, Vendor Management, Hardware & Software Management, IT Asset Management, SLA & Regulatory Compliance
Professional Highlights
- Employee of the Month, 02/01/21, Recognized for outstanding performance and contributions to the team, awarded Employee of the Month for consistently exceeding project and service delivery expectations.
- Air Force Joint Achievement Medal, Air Force Joint Achievement Medal for 'Operation Iraqi Freedom'
- Air Force Sharp Troop Award
- Chief's Top Cop Award
Certification
- AWS FundamentalsAmazon Web ServicesAmazon Web ServicesIssued May 2025Issued May 2025Credential ID GMW0UC96PY79Credential ID GMW0UC96PY79AWS FundamentalsAWS FundamentalsShow credential
- PacktPacktIssued May 2025Issued May 2025Credential ID VQGA4NZV4JUOCredential ID VQGA4NZV4JUOApple Certified Support Professional 10.14Apple Certified Support Professional 10.14Show credential
- Azure Identity and Networking EssentialsMicrosoftMicrosoftIssued Apr 2025Issued Apr 2025Credential ID JD77PWP4FP21Credential ID JD77PWP4FP21 Azure Identity and Networking Essentials Azure Identity and Networking EssentialsShow credential
- MicrosoftMicrosoftIssued Apr 2025Issued Apr 2025Credential ID JFKJEUB4WKCACredential ID JFKJEUB4WKCAMS-102: Microsoft 365 AdministratorMS-102: Microsoft 365 AdministratorShow credential
- MicrosoftMicrosoftIssued Apr 2025Issued Apr 2025Credential ID U32KWVVRRQYPCredential ID U32KWVVRRQYPMicrosoft Cloud Support AssociateMicrosoft Cloud Support AssociateShow credential
- MicrosoftMicrosoftIssued Apr 2025Issued Apr 2025Credential ID AF9WSHRUBW47Credential ID AF9WSHRUBW47Microsoft IT Support SpecialistMicrosoft IT Support SpecialistShow credential
- Lakeside SoftwareLakeside SoftwareIssued Aug 2024 · Expires Aug 2027Issued Aug 2024 · Expires Aug 2027Credential ID dzf9hzmpy69yCredential ID dzf9hzmpy69yL1 Help Desk Technician - SysTrack ResolveL1 Help Desk Technician - SysTrack ResolveShow credential
- LinkedInLinkedInIssued Aug 2024Issued Aug 2024Leading and Motivating People with Different PersonalitiesLeading and Motivating People with Different PersonalitiesShow credential
Skills: Personality Styles · Team MotivationSkills: Personality Styles · Team Motivation
- Lakeside SoftwareLakeside SoftwareIssued Aug 2024 · Expires Aug 2027Issued Aug 2024 · Expires Aug 2027Credential ID canfp9rna8ooCredential ID canfp9rna8ooSysTrack L2/L3 Service and SupportSysTrack L2/L3 Service and SupportShow credential
- LinkedInLinkedInIssued Jun 2024Issued Jun 2024Microsoft Azure Fundamentals (AZ-900) Cert Prep: 2 Azure Architecture and Services by Microsoft PressMicrosoft Azure Fundamentals (AZ-900) Cert Prep: 2 Azure Architecture and Services by Microsoft PressShow credential
Skills: Cloud-Native Architecture · Cloud ServicesSkills: Cloud-Native Architecture · Cloud Services
- LinkedInLinkedInIssued Feb 2024Issued Feb 2024A Beginner's Guide to Public Cloud PlatformsA Beginner's Guide to Public Cloud PlatformsShow credential
Skills: Cloud ComputingSkills: Cloud Computing
- LinkedInLinkedInIssued Feb 2024Issued Feb 2024Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts by Microsoft PressMicrosoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts by Microsoft PressShow credential
Skills: Microsoft Azure
Timeline
Team Deployment Lead
Vaco at Trimont Real Estate Advisors
02.2025 - 03.2025
Senior IT Manager / Executive Support | Information Technology Site Manager | Site IT Global Systems and Support
Albemarle Corporation
07.2013 - 11.2024
Helpdesk Support Technician
Shell Chemical Company
05.2012 - 07.2013
Some College (No Degree) - General Studies
Lake Region College
Some College (No Degree) - Computer Information Systems
ITI Technical College
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