Leo Campbell
Edenton
Summary
Self-motivated Banking Professional with expertise in financial transactions and customer service. Contributed to improved branch sales through effective client relationship management, ensuring compliance with banking regulations while maintaining high customer satisfaction. Demonstrated strong communication skills and quick thinking in both team-oriented and independent work environments.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Regional resource team - traveling teller/Traveling teller/Banker
PNC Bank
Pittsburgh
01.2023 - Current
- Assisted clients with account openings and service inquiries.
- Processed loan applications and conducted credit evaluations.
- Collaborated with team members to enhance customer service strategies.
- Resolved client issues promptly to ensure satisfaction and retention.
- Conducted financial assessments to recommend suitable banking solutions.
- Trained new staff on operational procedures and compliance standards.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on a variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Followed operational standards, promoting security, risk management and compliance.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Identified valuable solutions for customers with credit problems.
- Provided training support to new tellers on best practices and systems.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
Store manager
Walgreens Boots Alliance
Chicago
01.2001 - 12.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented inventory management practices to maintain stock levels.
- Recruited, trained and supervised new employees.
- Trained and supervised team members on customer service standards.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared monthly reports on sales figures, expenses, profits.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Associate of Applied Science - Business Administration And Management
University of Cincinnati
Cincinnati, OH 08.1995 - 05.1997
Skills
- Banking
- Strong work ethic
- Transaction management
- Account management
- Customer relationship management
- Compliance oversight
- Fraud detection
- Exceptional customer service
- Customer service
- Effective communication
- Listening and comprehension
- Customer relationship building
- Relationship building
- Financial advising
- Strong sense of banking ethics
- Customer service
- Patience and empathy
- Relationship building
- Employee training
- Analytical thinking
- Inventory control
- POS systems
- Recruitment and hiring
- Budget administration
- Leading staff meetings
- Team building and leadership
- Leadership development
- Recruiting and hiring
- Budgeting and cost control
- Employee engagement
- Payroll management
- Personnel development
- Employee terminations
- Team leadership and coaching
- Operations oversight
- Performance metrics evaluation
- Retail inventory management
- Special events
- Loss prevention procedures
Certification
- NMLS certified
- Rx certified technician
- Customer service excellence
Affiliations
- Enjoy working on my yard / house
- Taking road trips on my motorcycle
- Playing w my dogs
- Being a father / husband
- Helping my older neighbors
References
References available upon request.
Volunteer
- Habitat for Humanity
- NENC SPCA
- Community involvement
Timeline
Regional resource team - traveling teller/Traveling teller/Banker
PNC Bank
01.2023 - Current
Store manager
Walgreens Boots Alliance
01.2001 - 12.2023
Associate of Applied Science - Business Administration And Management
University of Cincinnati
08.1995 - 05.1997