Lenora Laverty
Adminstrative Assistant
Nebo
Summary
Dynamic administrative professional with a friendly demeanor and strong teamwork skills, previously at Lancaster-Lebanon IU 13. Proven track record in enhancing productivity through effective communication and meticulous data management. Dedicated to maintaining confidentiality while fostering positive relationships in the workplace.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
Lancaster-Lebanon IU 13
06.2009 - 05.2013
- Ensured accurate record-keeping with diligent data entry and database management for vital student information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Data Entry Clerk
No Longer In Business
06.2003 - 05.2007
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Customer Service Representative
Union National Bank & Trust
03.2003 - 06.2005
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Howmet Dover Casting
08.1984 - 02.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Retired
Took Care of Husband
02.2013 - Current
Education
BBA - Business Management
Fairleigh Dickinson University
Teaneck, NJ 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Microsoft Word
Data entry
Dependable and responsible
Timeline
Retired
Took Care of Husband
02.2013 - Current
Administrative Assistant
Lancaster-Lebanon IU 13
06.2009 - 05.2013
Data Entry Clerk
No Longer In Business
06.2003 - 05.2007
Customer Service Representative
Union National Bank & Trust
03.2003 - 06.2005
BBA - Business Management
Fairleigh Dickinson University
05.2001 -
Administrative Assistant
Howmet Dover Casting
08.1984 - 02.2002