Jillary Vanessa Soto Tenorio
Fletcher,NC
Summary
Detail-oriented Customer Service Professional with over 4 years of experience in client relations and team support in fast-paced environments. Expertise in effective communication, problem-solving, and staff training to enhance service quality. Currently pursuing Associate in Science degree at Blue Ridge Community College, showcasing commitment to continuous professional development. Skilled in anticipating customer needs and resolving issues promptly to ensure exceptional dining experiences.
Overview
4
4
years of professional experience
Work History
Waitress & Certified Trainer
Olive Garden Restaurant
04.2023 - Current
- Deliver high-quality guest service while managing multiple tables and priorities in a fast-paced environment.
- Trained and coached new staff to ensure readiness for independent work.
- Managed “To Go” orders in-person and by phone, coordinating with the kitchen to ensure timely service.
- Resolved customer concerns quickly and effectively to maintain guest satisfaction.
To Go Specialist, Host
Papas and beer (restaurant)
08.2021 - 02.2023
- Cultivated a welcoming atmosphere by greeting and assisting guests warmly.
- Processed phone and in-person orders, ensuring clear communication and accuracy.
- Upheld cleanliness and organization while managing multiple tasks effectively.
- Enhanced teamwork and problem-solving skills vital for healthcare environments.
Education
General Associate - Science
Blue Ridge Community College
Flat Rock, NC05-2026
High School Diploma - undefined
Hendersonville High School
Hendersonville, NC01.2023
Skills
- Customer & Client Service Excellence
- Communication & Interpersonal Skills
- Scheduling & Time Management
- Problem-Solving
- Training & Team Leadership
- Attention to Detail & Accuracy
- Multitasking in Fast-Paced Settings
- Microsoft Office (Word, Excel, Outlook)
- Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress & Certified Trainer
Olive Garden Restaurant
04.2023 - Current
To Go Specialist, Host
Papas and beer (restaurant)
08.2021 - 02.2023
High School Diploma - undefined
Hendersonville High School
General Associate - Science
Blue Ridge Community College