Summary
Overview
Work History
Education
Skills
Timeline
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Lenise Henderson

Monroe

Summary

Nursing Staff Coordinator with proven expertise in clinical leadership and patient care coordination at White Oak Manor. Skilled in staff scheduling and conflict resolution, ensuring optimal staffing levels and enhancing team performance.

Overview

23
23
years of professional experience

Work History

Nursing Staff Coordinator

White Oak Manor
05.2017 - Current
  • Hire CNA's
  • Manage PTO request
  • Track overtime hours and correct time card issues
  • Respond to emails and phone inquiries
  • Organize daily staff assignments
  • Creating and updating employee schedules
  • Coordinate coverage for absences
  • Understanding shift requirements (e.g., nurse, cna to patient ratios)
  • Calling, texting or emailing staff to confirm shifts
  • Working with management to plan staffing levels
  • Keeping calm while solving schedule conflicts
  • Updating staff on changes quickly and clearly




Direct Care Worker

Liberty
09.2005 - 02.2007
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Passed medications safely and recorded notes

Sales Representative

Amsterdam Printing & Litho
08.2004 - 03.2005
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.


Sales Associate

Walmart
07.2002 - 09.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Amsterdam High School
Amsterdam, NY

Skills

  • Clinical leadership
  • Nursing staff management
  • HIPAA compliance
  • Patient care coordination
  • Time management and multitasking
  • Staff scheduling and coordination
  • Reliable and organized team player
  • Customer service and conflict resolution

Timeline

Nursing Staff Coordinator

White Oak Manor
05.2017 - Current

Direct Care Worker

Liberty
09.2005 - 02.2007

Sales Representative

Amsterdam Printing & Litho
08.2004 - 03.2005

Sales Associate

Walmart
07.2002 - 09.2003

Amsterdam High School

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Lenise Henderson