Lena Jackson
Raleigh
Summary
Human services professional with 15+ years of experience across behavioral health, substance use, and justice systems. Skilled in supporting implementation of integrated service delivery models, monitoring compliance with state and federal regulations, and improving outcomes through data-informed decision making. Experienced in coordinating with state agencies, providers, and community stakeholders to promote access, equity, and quality of care for diverse populations, including justice-involved individuals and families.
Overview
17
17
years of professional experience
Work History
Judicial Services Coordinator
NC Department of Adult Corrections
07.2024 - Current
- Coordinate service delivery across courts, probation, and community providers for justice-involved individuals, supporting integrated behavioral health and reentry outcomes
- Analyze compliance trends and case outcomes to inform program improvements, strengthening service delivery models
- Ensure adherence to state policies, legal standards, and regulatory requirements through monitoring and documentation
- Collaborate with multidisciplinary stakeholders to improve coordination of care and reduce recidivism
Data Manager- Interim Teacher
Nash County Public Schools
01.2024 - 06.2024
- Maintained student data systems and ensured compliance with state reporting requirements
- Supported students with behavioral and emotional needs through structured, coordinated interventions
- Partnered with families and school leadership to align services and improve outcomes
MH/DS Case Manager
Henrico Mental Health & Developmental Services
11.2021 - 08.2023
- Coordinated integrated behavioral health services, including IDD and substance use supports, aligned with Medicaid and state service delivery models
- Conducted compliance reviews, utilization assessments, and quality assurance monitoring to strengthen program effectiveness
- Developed individualized service plans using data-driven and evidence-based practices
- Collaborated with providers and managed care organizations to ensure continuity and fidelity of care
Youth Counselor
NC Department of Public Safety
10.2015 - 10.2021
- Delivered rehabilitative and behavioral health services to justice-involved youth using trauma-informed and evidence-based approaches
- Conducted risk and needs assessments to inform individualized treatment and service planning
- Facilitated therapeutic programming, including substance use prevention and life skills development
- Reported program outcomes to multidisciplinary teams to support ongoing care planning
Direct Support Supervisor
Residential Services Inc.
04.2012 - 09.2015
- Supervised and trained staff providing residential behavioral health services to individuals with developmental and mental health needs
- Ensured compliance with regulatory standards and supported quality improvement initiatives
- Coordinated care planning with families, clinicians, and service providers
Life Skills Coordinator
House of Ruth
01.2009 - 04.2012
- Supported individuals/families in transitional housing with mental health, substance use, and trauma-related needs
- Facilitated programming focused on stability, recovery, and self-sufficiency
Education
Bachelor of Arts - Humanities
University of Maryland Global Campus
Hyattsville, MD12-2027
Skills
- Behavioral Health Systems
- Substance Use Services (MH/SU)
- Program Implementation
- Integrated Care Models
- Policy & Compliance
- Quality Assurance & Monitoring
- Justice-Involved Populations
- Family & Community Engagement
- Data Analysis & Reporting
- Cross-System Collaboration
Timeline
Judicial Services Coordinator
NC Department of Adult Corrections
07.2024 - Current
Data Manager- Interim Teacher
Nash County Public Schools
01.2024 - 06.2024
MH/DS Case Manager
Henrico Mental Health & Developmental Services
11.2021 - 08.2023
Youth Counselor
NC Department of Public Safety
10.2015 - 10.2021
Direct Support Supervisor
Residential Services Inc.
04.2012 - 09.2015
Life Skills Coordinator
House of Ruth
01.2009 - 04.2012
Bachelor of Arts - Humanities
University of Maryland Global Campus