LeLayonia Johnson
Charlotte
Summary
Background in customer-focused environment has provided solid foundation in communication and client relations. Developed skills in problem-solving and sales techniques, adaptable to various roles and industries. Seeking to leverage these skills to contribute effectively in new and dynamic field.
Overview
6
6
years of professional experience
Work History
BDC Representative
Ford
03.2022 - 03.2024
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Front Desk Agent
Hilton
09.2018 - 03.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
Bachelor of Arts - Hospitality Management
Johnson C. Smith University
Charlotte, NC12-2020
Skills
- CRM software
- Performance tracking
- Appointment setting
- Problem-solving
- Customer satisfaction
- Data entry
Timeline
BDC Representative
Ford
03.2022 - 03.2024
Front Desk Agent
Hilton
09.2018 - 03.2022
Bachelor of Arts - Hospitality Management
Johnson C. Smith University
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