Lekisha Williams
Greenville
Summary
Adept at fostering safety and compliance, my tenure at the Department of Corrections showcased my ability to lead with empathy and enforce strict security measures. Leveraging skills in emergency response and team leadership, I significantly enhanced facility security and staff training, underscoring my commitment to excellence and a safer environment for all.
Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities. Ready to use and develop teamwork and observational skills in the role.
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Reliable and committed to maintaining security and order with strong interpersonal skills and excellent judgment. Knowledgeable about safety procedures and crisis intervention, excelling in maintaining discipline and safety in challenging environments. Dedicated to creating safe and well-regulated facility, ensuring well-being of all individuals.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Department of Corrections
05.2020 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Completed intake paperwork, fingerprints, and searches.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions and determined inmate work assignments.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Streamlined inmate check-in and processing, increasing efficiency.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Enhanced staff training programs, leading to improved operational standards.
- Ensured security of facility perimeter by conducting routine patrols.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Bolstered team morale and cooperation through effective leadership and communication.
- Supported reentry programs that prepared inmates for successful integration into society.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Responded to inquiries from inmates and other members of public.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
- Administered drug tests to inmates.
Childcare Provider
Clintoria Chesson
10.2017 - 01.2025
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Liaised with parents and guardians to discuss child progress.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Enhanced children's social skills by organizing group activities and games.
- Increased parental satisfaction, providing detailed daily reports on child progress and activities.
- Streamlined daily operations by implementing organized check-in and check-out system.
- Developed personalized learning plans for children, improving educational outcomes with tailored instruction.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Improved operational efficiency, introducing digital tools for attendance and activity tracking.
- Facilitated parent-teacher conferences, building strong relationships and open communication channels.
- Enhanced team communication and efficiency, conducting regular staff meetings and training sessions.
- Fostered safe and nurturing environment, maintaining strict safety protocols and emergency procedures.
- Managed scheduling and logistics for field trips, ensuring educational and safe experiences for children.
- Encouraged positive behavior and social interaction among children with reward-based system.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Responded to inquiries from parents and guardians.
- Implemented daily routines and activities to stimulate and engage children.
Housekeeper
Nags Head Realty
10.2017 - 01.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Operated electronic backpack vacuums and floor sweepers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Manager
Golden Skillet
05.2015 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Lead Cashier
McDonald's
10.2014 - 12.2015
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Education
High School Diploma -
Plymouth High School
Plymouth, NC06-2014
Skills
- First aid training
- Patience and empathy
- Teamwork
- Team leadership
- Training and coaching
- Emergency response
- Child supervision
- CPR training
- De-escalation techniques
- Customer assistance
- Bathroom cleaning
- Staff training and development
- Training and mentoring
- Vacuuming and sweeping
- Relationship building
- Positive reinforcement
- Cashier training
- Mental health awareness
- Childcare
- Mopping and sweeping
- Task delegation
- Point of sale operation
- Customer service
- Verbal and written communication
- Conflict resolution skills
- Correctional facility procedures
- Manager support
- Strategic planning
- Vacuuming
- Inmate monitoring
- Issue resolution
- Cross-functional teamwork
- Child development
- Health and safety compliance
- Group leadership
- Meal preparation
- Cleaning techniques
- Project management
- Policy enforcement
- Age-appropriate activities
- Safety and security enforcement
- Dependability
- Project planning
- Bed making proficiency
- Behavior management techniques
- Substance abuse
Timeline
Correctional Officer
Department of Corrections
05.2020 - Current
Childcare Provider
Clintoria Chesson
10.2017 - 01.2025
Housekeeper
Nags Head Realty
10.2017 - 01.2025
Manager
Golden Skillet
05.2015 - 04.2020
Lead Cashier
McDonald's
10.2014 - 12.2015
High School Diploma -
Plymouth High School
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