Lekeisha Robinson
Charlotte
Summary
Detail-oriented financial operations professional with 4 years of experience in client support, account issue resolution, and high-volume billing workflows. Expertise includes call handling, account research, and discrepancy resolution. Committed to accuracy and professionalism, delivering service that aligns with organizational standards.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Edmac
Charlotte
05.2024 - Current
- Support 200+ customer accounts weekly, providing guidance on billing, payments, and account status.
- Handle inbound inquiries and deliver clear, empathetic explanations of financial information.
- Research and resolve discrepancies, improving accuracy by 15%.
- Review aging reports and conduct professional outreach on past-due balances.
- Maintain precise financial records while navigating multiple systems.
Accounts Payable & Receivable Specialist
MSC Industrial
Charlotte
10.2022 - 05.2023
- Processed 150+ invoices weekly with high accuracy and adherence to service standards.
- Resolved billing discrepancies through effective communication with customers and vendors.
- Reduced processing errors by 20% through detailed reconciliation.
- Supported audits and compliance with organized financial documentation.
Front Office Assistant (Billing & Customer Accounts)
State Farm
Charlotte
12.2019 - 01.2022
- Assisted customers with billing questions, payments, and account updates, enhancing service efficiency in a high-volume environment.
- Provided clear explanations of account details, improving customer understanding and satisfaction.
- Reduced past-due balances by 15%+ through proactive outreach.
- Provided clear explanations of account details, boosting customer understanding and satisfaction.
Education
Bachelor of Arts -
Winthrop University
Rock Hill, SCAssociate of Arts -
St. Johns River State College
Palatka, FLSkills
- Billing, Payments & Invoicing
- Payment Processing
- Account resolution
- Financial Data Accuracy
- High-Volume Workflows
- System navigation
- Customer Service & Call Handling
- Customer de-escalation
- Confidential Information Handling
Timeline
Accounts Receivable Specialist
Edmac
05.2024 - Current
Accounts Payable & Receivable Specialist
MSC Industrial
10.2022 - 05.2023
Front Office Assistant (Billing & Customer Accounts)
State Farm
12.2019 - 01.2022
Bachelor of Arts -
Winthrop University
Associate of Arts -
St. Johns River State College