Summary
Overview
Work History
Education
Skills
Timeline
Generic
Leisi Cirilo-orozco

Leisi Cirilo-orozco

High Point

Summary

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Ross Dress for Less
11.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Coordinated with stock team to expedite restocking of high-demand items.

Babysitter

Family Members
06.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Communicated with parents regarding children's progress and development, raising any issues.

Cleaner Helper

OfficeTeam
01.2023 - 06.2025
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
  • Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
  • Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Education

High School Diploma -

Brittain Academy
High Point, NC

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Professional appearance
  • Stocking and receiving
  • Store maintenance
  • Retail store operations
  • FLUENT IN English and Spanish
  • Patience and empathy
  • Time management
  • Strong work ethic
  • Maintaining safe environment
  • Child supervision
  • Attention to detail
  • Conflict resolution
  • Toddler care experience
  • Managing routines
  • Efficient cleaning
  • Sanitization techniques
  • Cleaning and sanitizing
  • Team collaboration

Timeline

Retail Sales Associate

Ross Dress for Less
11.2023 - Current

Babysitter

Family Members
06.2023 - Current

Cleaner Helper

OfficeTeam
01.2023 - 06.2025

High School Diploma -

Brittain Academy

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Leisi Cirilo-orozco