Leilan English
Monroe
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Property Manager/Acting Property Manager
Morgan Properties
12.2024 - Current
- Reduced delinquency rates through proactive resident engagement and consistent follow up.
- Increased occupancy from 89% to 99.8% within 30 days by executing targeted leasing strategies.
- Streamlined leasing processes by optimizing Yardi workflows, improving efficiency and turnaround times.
- Acted as the primary liaison between residents, vendors, and contractors to ensure smooth operations.
- Facilitated seamless move ins and move outs while coordinating community events and managing incident reports.
- Generated and analyzed traffic, leasing, and occupancy reports to guide strategic decision making.
Promoted to Assistant Property Manager
RKW Residential
10.2023 - 11.2024
- Supported a successful lease-up and maintained a consistent occupancy rate above 95%.
- Oversaw leasing staff and provided on-the-job coaching to improve closing ratios.
- Monitored maintenance workflows and resident ticket resolution timelines.
- Conducted unit inspections, managed vendor scheduling, and assisted with budget preparation.
- Handled resident concerns with professionalism, empathy, and timely follow through.
Leasing Consultant
RKW Residential
03.2023 - 09.2023
- Represented one of the largest property management companies in the U.S.
- Conducted tours, closed leases, and ensured compliance with company standards.
- Supported property managers by assisting with reporting, lead follow up, and resident engagement.
- Strengthened skills in fair housing, Yardi/CRM systems, and cross team communication.
Floating Leasing Consultant
Alta 801
03.2022 - 03.2023
- Conducted property tours, processed applications, and supported new resident onboarding.
- Managed lease agreements, renewals, and daily CRM updates to maintain leasing targets.
- Responded to resident inquiries, and coordinated closely with maintenance and property management teams.
- Helped drive occupancy and retention by delivering personable, professional service to prospective and current residents.
Fraud Team Lead
Mercury Financial Group
03.2021 - 02.2022
- Supervised a team responsible for detecting and resolving fraudulent activity across customer accounts.
- Delivered coaching, performance feedback, and support to frontline associates in a fast paced environment.
- Analyzed case trends and prepared daily reports for senior management.
- Handled escalated customer concerns with professionalism, clarity, and policy enforcement.
- Developed leadership and operational oversight skills, aligning closely with property management functions.
Human Resources Intern → Member Travel Reception's
American Express
03.2020 - 02.2021
- Delivered concierge-level service for Centurion (Black Card) clients, specializing in global luxury travel coordination.
- Managed complex itineraries and high-volume client communication with discretion and professionalism.
- Maintained accurate client records in CRM systems, resolving urgent requests under pressure.
- Upheld elite brand standards while handling email and phone correspondence for high-net-worth individuals.
Administrative Assistant Intern
Always Best Care Senior Services of Philadelphia
02.2019 - 01.2020
- Provided front-desk and office support in a senior living property, coordinating communication between residents, families, and staff.
- Managed appointment scheduling, intake paperwork, and resident documentation, ensuring compliance with privacy and organizational policies.
- Delivered excellent client service, handled inquiries, and maintained a calm, welcoming environment for both prospective and current residents.
- Gained valuable insight into residential support operations, including lease documentation, unit readiness, and service coordination.
Education
Bachelor of Science - Construction & Building Science
Western Governors University
Salt Lake City, UT05-2026
Skills
● Property and financial management
● Lease negotiation and tenant relations
● Yardi, CRM, and reporting software
● Maintenance coordination
● Customer service excellence
● Team leadership and training
Certification
- Leasing Fundamentals – LinkedIn Learning, 2024
- Fair Housing Certification – Fair Housing Institute, 2024
- Intro to Property Management – Alison, 2024
Timeline
Assistant Property Manager/Acting Property Manager
Morgan Properties
12.2024 - Current
Promoted to Assistant Property Manager
RKW Residential
10.2023 - 11.2024
Leasing Consultant
RKW Residential
03.2023 - 09.2023
Floating Leasing Consultant
Alta 801
03.2022 - 03.2023
Fraud Team Lead
Mercury Financial Group
03.2021 - 02.2022
Human Resources Intern → Member Travel Reception's
American Express
03.2020 - 02.2021
Administrative Assistant Intern
Always Best Care Senior Services of Philadelphia
02.2019 - 01.2020
Bachelor of Science - Construction & Building Science
Western Governors University
Similar Profiles
Alicia Dunn- McClainAlicia Dunn- McClain
Leasing Professional at Morgan PropertiesLeasing Professional at Morgan Properties
Stephen ValentStephen Valent
Service Manager at Morgan PropertiesService Manager at Morgan Properties
Octavia G. McCombOctavia G. McComb
Property Manager at Morgan PropertiesProperty Manager at Morgan Properties
BRIANNA HUBBARDBRIANNA HUBBARD
Property Development Admin Assistant at Louisiana BlueProperty Development Admin Assistant at Louisiana Blue
Amanda LittleAmanda Little
General Manager at B&L TobaccoGeneral Manager at B&L Tobacco