Leila Fermin
Concord
Summary
Dedicated psychology student at UNC Charlotte seeking a flexible part-time role that accommodates a commuter schedule. Experienced in barista work, customer service, and shift leadership, with a proven ability to manage store operations and train others. Looking for a workplace that values my skills while providing opportunities to grow through feedback and mentorship.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
B&K Tea Cafe
Concord
11.2024 - Current
- Promoted from General Team Member to Shift Leader within four months due to demonstrating strong reliability and leadership skills.
- Trained new team members on company policies and operational procedures.
- Operated cash registers and other POS systems accurately and efficiently.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed strong barista skills, mastering quick drink preparation, and recipe memorization.
- Handled work environment independently for hours at a time while simultaneously keeping a clean and welcoming atmosphere.
General Team Member
Pelicans Snowballs
Harrisburg
06.2024 - 11.2024
- Operated cash register, processing transactions accurately and efficiently.
- Stocked supplies and ingredients to meet customer demand during peak hours.
- Collaborated with team members to ensure smooth daily operations.
- Assisted customers with menu selections and special requests.
Petsitting
Personal Business
Concord
08.2020 - Current
- Developed personalized care plans based on pet needs and owner instructions.
- Communicated regularly with pet owners about their pet's well-being and activities.
- Created a personal business where regular clients continue to reach out and seek my reliable petsitting needs.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC 08.2024 - 09.2025
West Cabarrus High School
Concord, North CarolinaSkills
- Customer service
- Employee training
- Communication skills
- Flexible schedule
- Shift leadership
- POS system operation
Timeline
Shift Leader
B&K Tea Cafe
11.2024 - Current
Bachelor of Science - Psychology
University of North Carolina At Charlotte
08.2024 - 09.2025
General Team Member
Pelicans Snowballs
06.2024 - 11.2024
Petsitting
Personal Business
08.2020 - Current
West Cabarrus High School