Leigh Ann Castellano
Mooresville,NC
Summary
Dynamic professional with extensive experience as an Owner/Operator at DLC Supply Inc, excelling in operations management and client relationship management. Proven track record in financial analysis and business planning, enhancing profitability and streamlining processes. Adept at recruiting and training staff, fostering a collaborative work environment to drive success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Owner/Operator
DLC Supply Inc
02.2020 - 09.2025
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior to customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
HRIS Analyst
IQmetrix Corporation
01.2020 - 01.2023
- Supported human resources department in areas such as people metrics, reporting, finance and analytics.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
- Completed integrations with HR system and current benefit providers systems to have one system that held all employee information
- Created, implemented and analyzed employee satisfaction surveys and reported results to teams
- Collaborated with upper management to drive strategy and implement new processes.
- Proficient with Ultipro/UKG HR system
People and Culture Specialist
IQmetrix Corporation
02.2013 - 01.2023
- Followed all company policies and procedures to deliver quality work.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Assisted in developing hiring standards for company
- Conducted cultural interviews with teams and new hires to ensure excellent fit for both team and potential new hires
- Organized and conducted team building events for on site and remote employees
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
Benefits Specialist
IQmetrix Corporation
09.2012 - 01.2023
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into current HR system.
- Worked closely with benefit providers to ensure best benefit plans were in place
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Implemented open enrollment system to streamline benefits processes for employees.
- Assisted with design and implementation of various employee benefits programs.
- Excellent communication skills, both verbal and written.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Office Manager
IQmetrix Corporation
08.2011 - 01.2023
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming staff.
- Handled confidential and sensitive information with discretion and tact.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for executive staff, employees and training events for customers
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Coordinated in office and special employee events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked
Owner/Operator
Eggheads Restaurant
02.2010 - 02.2011
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
Education
Bachelor of Arts - Business Administration
Dutchess Community College
Poughkeepsie, NY05-1987
Skills
- Sales negotiation
- Documentation and reporting
- Human resources
- Client relationship management
- Performance analysis
- Financial reporting
- Operations management
- Hiring
- Human resource management
- Inventory management
- Recruiting and hiring
- Staff training and development
- Business planning
- Financial analysis
- Business operations management
- Staffing
- Relationship management
Timeline
Owner/Operator
DLC Supply Inc
02.2020 - 09.2025
HRIS Analyst
IQmetrix Corporation
01.2020 - 01.2023
People and Culture Specialist
IQmetrix Corporation
02.2013 - 01.2023
Benefits Specialist
IQmetrix Corporation
09.2012 - 01.2023
Office Manager
IQmetrix Corporation
08.2011 - 01.2023
Owner/Operator
Eggheads Restaurant
02.2010 - 02.2011
Bachelor of Arts - Business Administration
Dutchess Community College