Hi, I’m
Leigh Turner
Wilmington
“Love says 'I am everything.' Wisdom says 'I am nothing.' Between the two, my life flows.”
Nisargadatta Maharaj
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Knowledgeable Yoga Instructor offering 13 years of experience as group fitness instructor. Leverages diverse styles and techniques for different skill levels. Caring, patient and observant leader with educational style.
Overview
6
years of professional experience
1
Certification
Work History
Foresight Fitness
Fitness Center Manager
02.2024 - Current
Job overview
- Increased membership retention by implementing effective customer service strategies and addressing member concerns promptly.
- Streamlined daily operations for a more efficient fitness center, focusing on staff management, resource allocation, and facility maintenance.
- Boosted overall client satisfaction with personalized fitness programs tailored to individual needs and goals.
- Collaborated with marketing teams to develop successful promotional campaigns for increased membership acquisition.
- Developed comprehensive employee training programs to enhance staff expertise in personal training, group classes, and customer service.
- Managed budgets effectively, balancing cost control measures with the need for quality equipment and amenities.
- Evaluated performance metrics regularly to determine areas of improvement within the facility and staff performance.
- Maintained a safe and clean environment for members by establishing strict health and safety protocols.
- Oversaw partnerships with local businesses to offer exclusive discounts or services as added benefits for members.
- Enhanced member experience through regular engagement activities such as workshops, seminars, or social events.
- Established open communication channels among team members to foster a positive work culture and encourage feedback sharing.
- Introduced diverse class offerings catering to different age groups, interests, or skill levels, thereby widening the potential client base.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Met or exceeded monthly revenue and training goals.
Foresight Fitness
Yoga Instructor
10.2022 - Current
Job overview
- Enhanced client flexibility by incorporating customized stretching and yoga poses into daily routines.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
- Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Boosted client retention rates by fostering positive relationships and providing personalized guidance on their yoga journey.
- Expanded student base through targeted marketing efforts, including social media campaigns and local outreach initiatives.
- Promoted physical fitness with dynamic sequencing of asanas designed to challenge and inspire students of all levels.
- Elevated clients'' mental focus by integrating breathing exercises throughout classes to complement physical movement.
- Mentored new instructors, sharing best practices in teaching methods and classroom management techniques.
- Reinforced proper alignment principles while guiding students through postures to prevent injury or strain during practice.
- Collaborated with fellow instructors to organize workshops focusing on advanced techniques or specialized topics such as prenatal yoga or Yin Yoga sessions.
- Strengthened brand visibility via engaging social media posts showcasing class offerings, student testimonials, and relevant wellness tips.
Foresight Fitness
Front Desk Manager
09.2023 - 02.2024
Job overview
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure the gym, pool, and fitness room were ready in a timely manner.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Established a strong rapport with returning guests while building new connections with first-time visitors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email, and in-person inquiries regarding reservations, membership information, and guest concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
Foresight Fitness
Front Desk Attendant
12.2021 - 09.2023
Job overview
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
- Collaborated with housekeeping staff to ensure rooms were clean, well-stocked, and ready for guests upon arrival.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
United Health Care
Premier Elite Advocate
01.2020 - 01.2022
Job overview
- Responsible for assisting members with medical and pharmacy benefits, eligibility, claim resolution, triaging dental and vision issues, assisting with plan selection and enrollment, and improving health care literacy
- Responsible for multiple types of claim payment adjustments, including closed claims and denied claims
- Maintained an acceptance rate of 80% from practitioner referrals
- Answer large volumes of incoming calls per day from members of our health / dental / vision/ pharmacy plans
- Educate members about the fundamentals and benefits of managing their health and well-being
- Assist in navigating UnitedHealth Group internal systems and programs utilizing remote desktop system capabilities
- Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues
- Performs claims adjustments/dollar payments to providers and/or members, ultimately impacting UHC costs or commercial account costs
- Diffuse conflict and exhibit compassion for distressed members.
SSM Health St. Joseph Health Center
Office Coordinator
10.2019 - 03.2020
Job overview
- Manage over 20 practitioner’s schedules, creating appointments & virtual telehealth visits between practitioner and patient
- Verifies all commercial insurance coverage, state and government programs
- Assist non-insured patients with Medicaid process and questions
- Obtain outside medical records on all new patients
- Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame
- Interprets physician orders, schedule patients for follow up appointments and procedures
- Schedule interpreter services via LAMP
- Prep charts for next business day and breakdown charts on delivered patients
- Scanning documents into EPIC and prepping other documents for Medical records
- Track and order inventory of front and back office
- Basic clerical duties, faxing, filing, answering multiple phone line
- Constant check of waiting room for cleanliness
- Responsible for the flow of the front office to ensure appointments and scheduling are done in a timely manner.
Automobile club of Southern California
Dispatcher
08.2018 - 10.2019
Job overview
- Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels
- Engage with AAA Members by providing an exceptional customer experience
- Communicates to service providers the pertinent information needed to provide timely assistance to AAA Members
- Effectively uses computer systems for tracking information gathering, and/or troubleshooting
- Prioritizes service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are handled within established timeframes.
Education
Capella UniversityMinneapolis, MN
Bachelor of Science from Psychology
2026
University Overview
- Dean's List Every semester of 2023
- 3.5 GPA
Seventy-First High SchoolFayetteville, NC
High School Diploma
05.2005
Skills
- Visual Student Assessment
- Safety Awareness
- Individual and Group Instruction
- Rehabilitation Techniques
- Fitness Goal Support
- Teaching Forms and Techniques
- Meditation Techniques
- Interpersonal Communication
- Coaching and Motivating
- Pose Modifications
- Relationship Building
- Group and Individual Instruction
- VIP Guest Relations
- Customer Service
- Team Training
- Policy Enforcement
- Conflict and Issue Documentation
- Delegating Work Assignments
- Quality Assurance
- Scheduling and Calendar Management
Certification
- Certified Yoga Instructor
Timeline
Fitness Center Manager
Foresight Fitness
02.2024 - Current
Front Desk Manager
Foresight Fitness
09.2023 - 02.2024
Yoga Instructor
Foresight Fitness
10.2022 - Current
Front Desk Attendant
Foresight Fitness
12.2021 - 09.2023
Premier Elite Advocate
United Health Care
01.2020 - 01.2022
Office Coordinator
SSM Health St. Joseph Health Center
10.2019 - 03.2020
Dispatcher
Automobile club of Southern California
08.2018 - 10.2019
Capella University
Bachelor of Science from Psychology
Seventy-First High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 20+ staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Accomplished Dean's List every semester since 2023
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsWork from home optionPersonal development programsFlexible work hoursSimilar Profiles
Tyler ShotwellTyler Shotwell
Personal Trainer at Foresight FitnessPersonal Trainer at Foresight Fitness
Sepehr HedayatSepehr Hedayat
Chief Technology Officer at Foresight AnalyticsChief Technology Officer at Foresight Analytics
Aurelia KayeAurelia Kaye
Quality Control Inspector at Foresight TechnologyQuality Control Inspector at Foresight Technology