Summary
Overview
Work History
Education
Skills
Timeline
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Leigh Skarzynski

Albemarle,NC

Summary

Compassionate and empathetic professional seeking to further my education to expand my impact in end-of-life care services, bringing a strong background in veterinary aftercare and client relationships.

Overview

6
6
years of professional experience

Work History

Crematory Relationship Administrator

LAP OF LOVE
04.2022 - Current
  • Serve as liaison between Lap of Love and partner crematories across the U.S., ensuring smooth, transparent, and empathetic aftercare services.
  • Managed high volume of email communication coordinating assistance for 300+ veterinarians and 50+ crematories.
  • Provide detailed support to pet families regarding cremation processes and timelines.
  • Guide emotional conversations in a calm and peaceful manner

CREMATORY DISPATCH SUPERVISOR

Faithful Companions Pet Cremation Services
01.2020 - 04.2022
  • Coordinate pet decedent removal from residences and clinic settings, working with 30+ clinic locations.
  • Coordinating directly with families to schedule in-home services, witness cremations, return and pickup of remains.
  • Crematory operator for both private and communal cremations.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.

REMOVAL TECHNICIAN

DIGNITY MEMORIAL FUNERAL SERVICES
02.2019 - 01.2020
  • Assisted families with funeral arrangements.

    Prepared decedents for embalming or cremation services.

Education

ASSOCIATE - ARTS DEGREE

CENTRAL PIEDMONT COMMUNITY COLLEGE
Charlotte, NC
05.2019

Skills

  • Client Relationship Management
  • Aftercare and Crematory Services
  • Compassionate Communication
  • Legal & Ethical Documentation
  • High-Stress Environment Professionalism

Timeline

Crematory Relationship Administrator

LAP OF LOVE
04.2022 - Current

CREMATORY DISPATCH SUPERVISOR

Faithful Companions Pet Cremation Services
01.2020 - 04.2022

REMOVAL TECHNICIAN

DIGNITY MEMORIAL FUNERAL SERVICES
02.2019 - 01.2020

ASSOCIATE - ARTS DEGREE

CENTRAL PIEDMONT COMMUNITY COLLEGE

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Leigh Skarzynski