Leiah Yeomans
Flat Rock
Summary
Dynamic professional with a proven track record at Saslow’s Jewelers, excelling in cash handling accuracy and team training. Recognized for enhancing customer satisfaction through exceptional service and product knowledge expertise. Successfully streamlined operations, contributing to increased sales and fostering strong customer relationships in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Key Holder/ Assistant Manager
Saslow’s Jewelers
Hendersonville, NC
11.2025 - Current
- Assisted customers with product selection and jewelry care guidance.
- Managed cash register operations, ensuring accuracy in transactions and inventory levels.
- Trained new staff on sales techniques and store policies to enhance team performance.
- Organized merchandise displays to maximize visual appeal and promote sales effectively.
- Conducted regular inventory audits to maintain stock integrity and identify discrepancies.
- Provided exceptional customer service, resolving inquiries and fostering repeat business relationships.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff. Also ran the store on my own from open to close many times.
Server
Cracker Barrell
Jonesborough, TN
06.2025 - 11.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Assisted in menu item knowledge, enhancing guest dining experiences through recommendations.
- Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed transactions accurately, handling cash and credit payments efficiently.
- Adapted to fast-paced environments, managing multiple tables while prioritizing customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food Prep
Chick-fil-A
Johnson City, TN
05.2024 - 06.2025
- Improved kitchen efficiency by streamlining food prep processes and minimizing waste.
- Increased efficiency in kitchen operations by organizing food prep areas before each event.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Implemented efficient food prep methods, reducing wait times during the lunch rush.
Cash Wrap Specialist
Forever 21
Johnson City, TN
08.2023 - 03.2025
- Assisted customers with transactions, ensuring efficient and accurate checkout experiences.
- Maintained organized cash wrap area, enhancing overall store presentation and accessibility.
- Collaborated with team members to streamline inventory management processes during peak hours.
- Supported promotional activities by effectively communicating sales information to customers. Upselling with credit cards.
- Trained new staff on cash handling procedures and customer service standards for seamless operations.
Crew Member
Krystal
Johnson City, TN
01.2024 - 05.2024
- Delivered exceptional customer service by efficiently taking orders and ensuring satisfaction.
- Operated kitchen equipment to prepare food items in accordance with safety standards.
- Maintained cleanliness and organization of work areas, adhering to health regulations.
- Collaborated with team members to meet peak service demands during busy hours.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Worked front counter, drive-thru and other areas.
Education
BBA - Marketing
East Tennessee State University
Johnson City, TN05.2027
Diamond Certified - Jewelry Education
Diamond Council of America
Remote06.2026
High School Diploma -
Polk County Highschool
Columbus, NC06.2023
Skills
- Cash handling accuracy
- Team training and development
- Jewelry/ watch repair
- Gemstone identification
- GIA standards
- Strong communication and interpersonal skills
- Sales target achievement
- Store opening and closing
- Product knowledge expertise
- Exceptional customer service
Languages
Spanish
Limited Working
Timeline
Key Holder/ Assistant Manager
Saslow’s Jewelers
11.2025 - Current
Server
Cracker Barrell
06.2025 - 11.2025
Food Prep
Chick-fil-A
05.2024 - 06.2025
Crew Member
Krystal
01.2024 - 05.2024
Cash Wrap Specialist
Forever 21
08.2023 - 03.2025
BBA - Marketing
East Tennessee State University
Diamond Certified - Jewelry Education
Diamond Council of America
High School Diploma -
Polk County Highschool