Summary
Overview
Work History
Education
Skills
Timeline
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Lee Zaizay

Charlotte

Summary

Dynamic professional with extensive experience as a Commercial Truck Driver at Elite Driveaway, excelling in customer service and compliance with DOT regulations. Proven ability in data entry and project management, ensuring efficient operations and timely deliveries. Recognized for strong problem-solving skills and a commitment to safety and quality in all tasks.

Highly motivated and results-driven professional with over seven years of experience in banking, insurance, and customer-centric environments. Proven ability to drive sales growth, optimize operational efficiency, and build strong client relationships. Adept at implementing cost control measures, managing inventory, and leading teams to achieve ambitious targets, and maximize bottom-line performance.

Overview

12
12
years of professional experience

Work History

Commercial Truck Driver

Elite Driveaway
Lenexa
06.2024 - Current
  • Operated commercial trucks to transport vehicles across designated routes in the United States.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Collaborated with team members to plan efficient delivery schedules.
  • Provided excellent customer service during vehicle drop-off and pick-up interactions.
  • Ensured compliance with DOT regulations, such as hours of service, weight limits.
  • Updated logs with timely and accurate information meet internal requirements and DOT record keeping demands.
  • Adhered strictly to company policies concerning health and safety standards.
  • Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics.

Census Enumerator

United States Census Bureau ACO 2976
Durham
07.2020 - 11.2025
  • Collected data from residents to ensure accurate population counts.
  • Interviewed participants to gather information for census surveys.
  • Recorded responses using handheld electronic devices for data entry.
  • Verified addresses and locations for improved survey accuracy.
  • Educated the public about the importance of the census process.
  • Resolved issues or concerns raised by respondents during interviews.
  • Collaborated with team members to enhance data collection efficiency.
  • Followed protocols for confidentiality and secure handling of information.
  • Conducted door-to-door surveys to collect data from households and individuals.
  • Read maps and located addresses to complete assigned forms via personal interview.
  • Collaborated with team members to ensure that all areas were properly surveyed during enumeration period.
  • Interpreted interview questions to assist people in providing appropriate answers.
  • Assisted people in filling out surveys and explained items on survey forms.
  • Participated in training sessions conducted by supervisors on how best to conduct fieldwork operations.
  • Ensured that confidential information was kept secure at all times during enumeration process.
  • Contacted people through telephone, email and in-person to obtain pertinent data.

Security Officer

Allied Universal Security
Durham
04.2014 - 10.2021
  • Monitored premises to ensure the safety and security of all individuals at Duke University.
  • Conducted regular patrols to identify and address potential security risks.
  • Responded promptly to incidents and emergencies, following established protocols.
  • Assisted in maintaining access control and monitoring visitor logs.
  • Collaborated with law enforcement during investigations and incident reporting.
  • Provided customer service by assisting visitors with inquiries and directions.
  • Documented daily activities, observations, and incidents in a logbook.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Guarded restricted areas to prevent unauthorized entry.
  • Responded to alarms and conducted investigations as required.

Customer Service Representative

Circle K
Durham
01.2014 - 12.2015
  • Assisted customers with inquiries about products and services.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of store displays and shelves.
  • Resolved customer complaints professionally and efficiently.
  • Collaborated with team members to ensure smooth daily operations.
  • Managed inventory by restocking shelves and conducting counts.
  • Provided information on promotions and loyalty programs to customers.
  • Trained new staff on customer service protocols and procedures.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved customer complaints promptly and efficiently.

Education

Associate of Applied Science - Information Technology

Durham Technical Community College
Durham, NC
08-2016

Graduate Certificate - Journalism

International School of Journalism
Monrovia
05-2012

Bachelor of Science - Economics

University Of Liberia
Monrovia, Liberia
12-2011

Skills

  • Data analysis
  • Network troubleshooting
  • Technical writing
  • Project management
  • Customer service
  • Data entry

Timeline

Commercial Truck Driver

Elite Driveaway
06.2024 - Current

Census Enumerator

United States Census Bureau ACO 2976
07.2020 - 11.2025

Security Officer

Allied Universal Security
04.2014 - 10.2021

Customer Service Representative

Circle K
01.2014 - 12.2015

Associate of Applied Science - Information Technology

Durham Technical Community College

Graduate Certificate - Journalism

International School of Journalism

Bachelor of Science - Economics

University Of Liberia

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Lee Zaizay